Top 3CX Features

What are the Best 3CX Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
SIP Trunking
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Voicemail
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Intercom
Ring Groups
Switchboard
IVR
Auto Attendant
Announcements

Call Routing Types

Skills-Based Routing

Reporting & Analytics

Call Log Reports
Call Analytics
Chat Reports
Surveys/Questionnaires/Polls
Call Monitoring

Recording

Call Recording

Conferencing Capabilities

Video Conferencing
Meeting Link

Remote Support Features

Screen Sharing

Supported Channels

Voice
Chat/IM
SMS
MMS
Social Media

Collaboration Tools

Whiteboard
Wallboard
Hot Desking
Virtual Assistant

Customizable Items

Custom Branding

Contact Management

Contact Database

Customer Relationship Management (CRM) Features

Customer Profiling

Reminders/Alerts

SLA Alerts

Language & Speech

Speech-to-Text

Drag-and-Drop Builders/Designers

Call Flow Designer

Document Management

File Sharing
Contract Lifecycle Management

Third-Party Integrations

WhatsApp
YouTube
VMware
Dynamics 365

Microsoft 365

Microsoft Teams

Systems/Administrative

Directory Management
Centralized Console
Multiple Location Management

Disaster Recovery

Data Backup & Recovery
Inbuilt Failover

After-Sales Service

Phone Support
Chat Support
Web Support
Technical Support

Supported Technologies

Artificial Intelligence (AI)

3CX Top Features Related Review

Thomas

Reviewed on 26 March 2020

It works continuously and excellently well. It works with Windows, Linux(Debian) both versions whether in the cloud or on hardware.

Pros

It has a lot of excellent features
It is able to run off on an IntelNUC, provides full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones
And it is so easy to set up within 10 minutes
This is just unbeatable.

Cons

The problem is more concerned with the partner levels which is constantly changing with the support provided to the resellers when the quotas are not hit
Communication for license renewal has gone to the end-user rather than the re-seller of record that has soured the community.

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