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VoIP (Voice over Internet Protocol) is a popular method for small businesses to make and receive phone calls over the internet. The system requires software to be downloaded onto the computers and softphones in order to function, as well as special programs on servers that are hosting the service...

A person speaks into a softphone or microphone that is attached to their computer. The software automatically processes this and converts the sound into a sizeable number of data packets. This is a general unit of digital communication that includes the source IP address, destination IP address, ...

Whether you use a hosted VoIP solution or an on-premise VoIP solution, software is going to be involved to help manage the system as well as make it work properly. We’ll take a look at both solutions and talk about what a company can expect in terms of software for each.

A hosted VoIP solution provides the easiest software solution. All of the backend pieces of the VoIP solution are housed with the provider, including the software that operates the system, and the host configures the system and prepares it for use based on conversations with the client. For the e...

VoIP (Voice over Internet Protocol) has become quite popular with small businesses over the last few years. Many people still don’t know what the technology is, however, or how it can benefit their business.

To put it simply, VoIP is a way to make and receive phone calls over the internet. You don’t need to use the telephone network, and can quickly scale the system up or down depending on the number of employees.