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A Public Branch Exchange (PBX) is the technology that replaced the manual switchboard: think of the classic imagery attached of operators physically patching lines. VoIP PBX systems are now beginning to replace traditional PBX systems. Yes, technology changes that fast.
Many companies are still using their legacy PBX systems as they made a large investment on it within the last 15 years, but the bulk of PBX systems purchases were about ten years ago. Now, as systems begin to age IT departments are beginning to replace the decaying technology with the more modern...
With a VoIP PBX system, telecommuters who are working outside the office are directly connected to the company phone system via the Internet. Just provide each of your telecommuters with a VoIP phone to use when they are working. You can easily setup their extension right in the web based VoIP PBX ...
Now that they are part of the companies phone system, you can view detailed reports on their calls and even record their calls. Recordings can be emailed to you immediately after they are recorded, or you can view them anytime on the web based control panel.