"tag:customer support" - Wheelhouse Search results

While there is an abundant number of white papers and articles on "How to Select an Enterprise Resource Planning (ERP) System", these white papers tend to focus on functionality requirements, technology issues and total cost of ownership. While these criteria are extremely important there are six ot...

Due diligence on the claims about the less tangible, but equally important elements of a vendor's total solution, can only be accomplished by asking other companies that have used or are using the ERP system being evaluated. In other words, reference checking is the only real source of truth. By not...

The survey conducted by DemandGen Report and Manticore Technology included insights from 53 marketing executives from different firms who have already implemented a marketing automation solution. The survey explored their overall thoughts about the marketing automation solution they chose as well as...

A Key trend that emerged from the study was the direct correlation between overall Customer Satisfaction scores and Ease of Use, Ease of Implementation. Illustrating the impact of these areas on the success of a marketing automation deployment. 97% of survey respondents that found their Marketing A...

If you are facing a Customer Support CRM implementation your job will be easier, because you will probably already use metrics.

Yes! thats what I suggest you, no matter what is your business, if you need to show the ROI of a CRM investment you need to have your KPI because your Key Performance Indicators will give you an idea of your performance before and after the implementation.