"tag:customer service" - Wheelhouse Search results

While it's no secret that companies must make the most out of existing customers in order to prosper in this economy, some businesses are unaware of how helpful CRM is in doing so, especially during routine service calls. "CRM allows service professionals to ensure consistent service off...

But cross-selling and upselling are not the only ways to net new sales through service requests."Service warranty revenue optimization is a common benefit of service-related CRM," explained Brasch. "In-house agents can receive alerts when a customer's service contract is about ...

In today's tough economic climate, smart companies are trying to maximize the value from existing customers . Even in good times, acquiring new customers can cost five times more than satisfying and retaining current customers. At the same time, a two percent increase in customer retention ha...

In the era of do-not-call lists, the call center remains a unique hub where companies can interact with customers on a one-on-one basis. However, at most companies, too much emphasis has been placed on efficiency metrics like AHT (average handle time), in which agents are encouraged and rewarded ...

The Why and How of Work at Home Call Centers

I was trained in customer service at the formative age of 16, and it has become my life's passion. Within the first eight years of my career, I held every call center position you can think of before transitioning to the technology side. After a few years administering Private Branch Exchange (PBX) ...