Solutions results for: "tag:customer relationship"
Whitepapers results for: "tag:customer relationship"
Articles results for: "tag:customer relationship"
Companies in North America are facing an economic downturn that has not seen itsmatch since the ‘Great D.' The consulting firm McKinsey calls it a "structural break,"meaning the old rules are broken and need to be replaced.
Consumer spending, once supported by personal debt, is contracting. Trust, survivaland the "thrill of the deal" when finding that $2.99 special in Aisle #3 have beenreplaced by fear.
CRM...Customer Relationship Management...its implementation in your business is 100% guaranteed to add revenue and profitability, with one caveat...it must be implemented correctly and you must measure the correct data. I am continually shocked by the fact that the majority of businesses that are u...
As the president of 3 companies over the past 25 years, I have seen firsthand the transformational power of a correctly implemented and utilized CRM system.
By Phil Olivieri and Miro Slodki
Ask any business today and it will profess to be both customer-centric AND long-term focused.Whereas the past practice of customer acquisition at any cost has become too costly, it hasgiven rise to the pursuit of new forward-thinking customer retention initiatives that in effectcreate value. Some ev...