Products results for: "tag:customer experience"
A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that p...
The demands of today’s fast-paced customer experience market requires agents–and the companies supporting them–to be able to quickly respond to consumers across multiple points of contact while retaining a professional poise. Cytrack makes this goal a reality with CyCC, a multi-cha...
Touchbistro POS is a hybrid solution for restaurants, bars and cafes. It provides the best of both scenarios – cloud and on-premise. All information pertaining to the restaurant is accessible anytime, from anywhere, and business operations can be managed remotely from any device. Even in case of int...
Whitepapers results for: "tag:customer experience"
Articles results for: "tag:customer experience"
Customer Experience Strategy: 4 Overlooked Competencies
1) Share a Consistent & Vivid Image of Target Customers
If you want to be a customer-centric company, you must set yourself up for success in revolving around the customer's well-being. A thorough understanding of the customer's world is the foundation for customer-centricity.What is the customer's world? It's much more than recommendation rates or features and benefits of ...
4 Paradigm Shifts for Customer Experience Management in the Contact Center
Paradigm #1: Context of the Customer's Entire Journey
Studies by TARP Worldwide, a customer experience agency, reveal the root causes of all customer dissatisfaction and contact to companies is:
Start with Your Customers' View in Every Strategy
Customer experience is defined entirely by customers, but the solution provider defines customer experience management (CEM). The customer is the judge of whether the experience was acceptable or stellar, or not; the customer defines the duration of their experience, as well as the context and the criteria. Therefore, ...
Customer experience is defined entirely by customers, but the solution provider defines customer experience management (CEM). The customer is the judge of whether the experience was acceptable or stellar, or not; the customer defines the duration of their experience, as well as the context and the criteria. Therefore, ...
