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We maintain the latest contact list of CRM vendors and providers in all USA zip codes. This contact list has proven very valuable in locating CRM vendors who can help you get information on the various CRM systems available in your area. By contacting multiple CRM vendors at the same time, you wi...
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How to Pick the Right CRM, Helpdesk or BPM Vendor; Introducing an Enhanced Selection Process
The failure rate for sophisticated CRM/BPM implementations ranges between 25% and 80% and the difference is not so much in the facts, just their interpretation.
What I think is happening is that the leading companies in this revolution - not CRM vendors, but their customers - are understanding their real needs, and then, with those needs in mind, are researching the technologies available to them, then stitching together their own combinations of t...
A great example came from Rand Schulman, the CMO of InsideView (among other roles with various organizations). He cited a major insurance company that had realized that tapping into social media could help build a better picture of its customers and potential customers and provide greater un...