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Read the latest developments in the CRM system space. See press releases on CRM solutions and companies. Our editors scour the web every day looking for critical industry news to keep you informed on trends, advancements or news worthy pieces that will help any buyer.
One of the major questions surrounding hosted CRM, or CRM as SaaS (Software as a Service), is an economic one: Do hosted CRM solutions from vendors like SugarCRM and Zoho save you money?
First, of course, the answer depends on your particular circumstances. You need to carefully compare costs — both open and hidden — before choosing between a hosted or on-site solution. "[Hosted CRM] is not a silver bullet and it's not a panacea," said Martin Schneider, ...
A CRM upgrade can be an opportunity to reassess your company's business goals and improve its services, efficiencies and costs. But switching to a new CRM version requires forethought, planning and a company-wide agreement that an upgrade can substantially improve client services. For JL...