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Avaya

By Avaya

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Bright Pattern

By Bright Pattern, Inc.

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Articles results for: "tag:contact center solution"

Essential Features for a Call Center Software

Call RecordingAccording to a research by Gartner Group, on average 68% of customers' first contact with any company is still via phone, and contact centers that record calls can extract a wealth of information from these interactions - whether the focus is on improving customer services, legal compliance or increasing ...

Call Center AnalyticsPerformance and productivity of contact centers are based on a number of variable and real-time dynamics. Traditional reports and charts do not capture this dynamic information effectively to provide sufficient information and drill-down capability for managers to quickly identify issue, measure pe...

Advantages of an On-Premise Contact Center

Providing the best possible service will help grow any contact center business and income along with it; this relies on a high-quality start-up system.

Contact Center Reviews

Expert tips on reviewing new contact center solutions for your business needs.

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