"tag:contact center software" - Wheelhouse Search results

Contact centers have become an important part of the modern business world. They provide multiple means of communication between a company and the public, be it through phone calls, emails, faxes, or instant messages. They also have access to a wide variety of software feature...

Skill-Based Routing – This helps to direct calls and emails to the person with the greatest knowledge of the issue. If your company offers different service plans, you can use this feature to make sure that your top tier clients are always provide the highest level of customer care. It can ...

Contact Centers come in three basic flavors, inbound, outbound and blended. Inbound contact centers typically respond to requests for information or action from customers or potential customers. Outbound contact centers are usually soliciting new business for the company. And blended contact cent...

In addition to keeping track of incoming calls, placing them in proper queues and tracking performance statistics, such as call volume, average time to answer and dropped calls, contact center software can distribute calls based upon the skill set required to address the question, issue or topic ...

There are many components that go into the building or creation of a contact center.   However, it’s important to decide what type of contact center a business needs before acquiring components. There are multi-site contact centers and single-site contact centers. Different technologie...

A Multi-site contact center is typically more costly to implement and maintain when compared to a single-site contact center. Businesses that need multi-site contact centers might consider consolidating servers and pooling equipment resources. Consolidating servers may help to eliminate hardware ...