"tag:contact center market" - Wheelhouse Search results

UC Analytics: Is This the Real Human Centric Data Model…Where Organizations Can Connect All the dots?

In today's era of customer relationship management, businesses must strategically invest in tools that will improve the customer experience and maximize customer lifetime value. Best-in-class organizations are increasingly deploying powerful tools for customer analytics—including tools for aut...

Interactive Intelligence has established a strong position in the contact center space, but they have always had a broader vision of how communications can add value for the entire operation, not just the contact center. I recently attended their 2010 Partner Conference, and based on Interactive's c...

This term is popping up increasingly in cloud circles, and refers to the idea that communications can simply be purchased as a service, much like an on-demand utility service. As the Web matures, this concept is no longer far-fetched, and hosted services can now meet the communications needs of most...

“Even your most loyal customers always have a choice about where to take their business.” ― Marilyn Suttle

There is no question that the cloud is changing the landscape of businesses across the board. This is just as true for the contact center. These are also known as Call-Center-as-a-Service solutions or CaaS. The cost benefits alone for implementing CaaS is quite tangible. For instance, you can sav...