Solutions results for: "tag:contact center buying"
No search results found.
Whitepapers results for: "tag:contact center buying"
No results found for: "tag:contact center buying".
Articles results for: "tag:contact center buying"
The contact center market is continually changing and evolving. Small businesses are shifting their priorities, and new deployment models are presenting different ways to manage operation. This article will take a look at some of the latest buying trends and what companies seem to be looking for.
The number of hosted contact centers is growing at a significant rate. This deployment model allows a company to do make and receive phone calls without the usual investment in onsite telephony service. It can also provide access to special features (caller identification, call recording, etc.) t...
There are several options that exist for contact centers including types of centers, choices of technology, selection of vendors, and more. Before purchasing a contact center solution, it is highly advisable to give the following factors due consideration.
A variety of contact center solutions exist. Some of the more popular include virtual centers, which require software to distribute calls to employees in various locations and don’t require actual physical locations. On-site solutions are the conventional contact center variety where employ...
Millions of small to medium businesses will be purchasing contact center solutions this year—and it feels like there are about a million solutions available. When purchasing a contact center solution business owners need to keep in mind why they are purchasing/renting a solution: to improve...
In order to narrow down your solution options you need to decide what type of buyer you are, as this will decrease your option exponentially: