By Vantage Unified Communications
Traditional inbound and outbound call centers use a variety of technologies to communicate with existing and prospective customers it is these must have(s) which some change is required to compete.
Inbound ACD and IVR (PBX functions): provide queuing and call routing to ensure responses are timely and handled by the proper department. Most of our experiences though when calling a center result in attempting to enter in an account number or phone number to have the IVR not use the information. Then when we are co...