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Solutions results for: "tag:call centers"

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Vantage Unified Communications MAXcallcommand

By Vantage Unified Communications

Wheelhouse Score
1.25/5
Average
Rating
0.00/5
Average
Features
0.75/5
Average
Pricing
Lower-Cost
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Unify

By Unify

Wheelhouse Score
2.68/5
Above Average
Rating
4.00/5
Above Average
Features
1.03/5
Average
Pricing
Lower-Cost
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Workly

By Workly

Wheelhouse Score
1.79/5
Average
Rating
5.00/5
Excellent
Features
0.38/5
Average
Pricing
Expensive

Articles results for: "tag:call centers"

Must Haves for Your Call Center

Traditional inbound and outbound call centers use a variety of technologies to communicate with existing and prospective customers it is these must have(s) which some change is required to compete.

Inbound ACD and IVR (PBX functions): provide queuing and call routing to ensure responses are timely and handled by the proper department. Most of our experiences though when calling a center result in attempting to enter in an account number or phone number to have the IVR not use the information. Then when we are co...

Call Centers: Hosted or on Premise?

What to consider when weighing an on-premise versus an outsourced call-center provider.

Call-Center FAQ: Automated Quality Monitoring

Fast answers to crucial questions about buying, deploying and managing an automated quality-monitoring solution.