Solutions results for: "tag:call centers"
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Traditional inbound and outbound call centers use a variety of technologies to communicate with existing and prospective customers it is these must have(s) which some change is required to compete.
Inbound ACD and IVR (PBX functions): provide queuing and call routing to ensure responses are timely and handled by the proper department. Most of our experiences though when calling a center result in attempting to enter in an account number or phone number to have the IVR not use the information....
Not sure whether you should outsource your call-center technology, purchase an on-premise solution or take the hosted route? Here are a few factors to consider when weighing your options:
How can automated quality monitoring help my business? The technology offers several benefits, including enhanced customer service , more sales, fewer mistakes, improved government compliance and a more polished public image.
Why is automated monitoring better than manual monitoring? Automated solutions are less labor-intensive and offer more meaningful insight. They also cost less to run over time and generate more detailed records. That's why the technology is being embraced by a growing number of call centers ....