Considering the importance customer service has always had in business, it’s hard to imagine it becoming more important. But according to Microsoft, 56 percent of global customers say they have higher expectations for customer service now than they did just one year ago!
With that in mind, it makes sense why so many businesses are placing such a high priority on improving and updating their contact centers. This isn’t an area to neglect.
We’ve compiled a list of the top contact center solutions in 2018 for you to review in case yours needs updated too.