Is VoIP a Scalable Solution?
Scalability is a large concern for small-to-medium businesses that are hoping to expand significantly. VoIP uses up less space due to its wireless nature. Let’s explore the pros and cons of a VoIP system and how it may fit your business and its future.
What is VoIP?
Voice Over Internet Protocol (VoIP) technology allows users to make and receive calls using an internet connection. These analog or cloud-based phone systems also provide video and chat communication tools to improve business collaborations by centralizing communication tools in one easy-to-use, affordable platform.
Cloud-based VoIP providers are becoming the most used business communication option for companies of all sizes. The great benefits of VoIP such as robust feature sets, cost savings, and impressive productivity hikes have continued to help VoIP stand out among communication solutions.
Whether you have a small business or an international enterprise, there is a VoIP solution provider on the market to fulfill your needs and improve your business communications with new features and efficiencies. Most of them come with scalable models that you can add on as your business’s requirements grow.
All of the features offered by VoIP phone service providers are the tools that will help enhance your company’s communications. While your business needs, users, and budget will all work together to help you choose the best VoIP phone services for your business.
What are the advantages of VoIP?
Let’s explore the benefits of a VoIP service to understand why it may be a good solution for your company:
- Reduced call rates
Ability to carry long-distance calls with rates that significantly lower the standard international calling rates. This would allow your business to expand beyond geographical borders and even internationally with the ability to provide services to wherever the customers may be. If your company is located in the US, you will be able to enjoy unlimited calls to US phone numbers.
- Cloud support
Modern VoIP services also come with mobile apps and cloud support allowing employees and team members to attend calls from anywhere they may be. This is a very handy feature that was useful while the world had to hit pause during the pandemic, and it continues to bring people together with the modern hybrid workplace model a lot of companies have adopted as we emerge out of the pandemic era.
- Multi-party calling
Companies are able to deliver messages to all employees more efficiently via VoIP compared to having to reach everyone over the phone. VoIP allows callers to engage in something known as multi-party calling. This is especially useful for small and large businesses that need to conduct conference calls with multiple callers. All callers can join the same call and engage in the same conversation. Currently, this is a built-in feature of the most popular VoIP providers.
- Communication suite
VoIP services also come with features such as internet fax, business text messaging, and video call functions. Such a comprehensive communication suite is going to be a great addition to your business.
Disadvantages of using a VoIP phone system
Some businesses encounter problems with a lack of redundancy and dependability, as VoIP can be more susceptible to disruptions than PSTN lines.
Let’s explore the different drawbacks of a VoIP phone system:
- VoIP phone systems are dependent on a working Internet connection
connectivity to the internet is a must for VoIP services to operate. You will have to invest in a separate router and/or internet connection for your VoIP service to ensure uninterrupted service. This could also mean that you may not be able to reach geographical areas with low signals.
Internet connection is functioning, and when there is a steady supply of power; if one of these is removed from the equation you will lose your service. Hosted VoIP solutions however have redundant backups and can provide more reliable service.
- Varying quality of calls
since the VoIP call is transmitted via the Internet, it might not seem like the smoothest call at all times. You may experience low-quality voice and video or slight delays in the speed of transmission creating a very tedious experience from time to time. This may be dependent on how strong your IP signal is. You may also experience sudden call drops when using a VoIP service due to connectivity issues. This is avoidable by investing in a reliable internet connection dedicated to your VoIP phone system.
- Security concerns
since VoIP calls are transmitted via the internet, there is the possibility of interceptions and eavesdropping which can compromise the level of security of the conversation. VoIP security breaches can also affect your hardware via phishing attacks, malware, and viruses.
Most VoIP vendors are diligent about security and have gone to extra lengths to ensure that you are able to securely communicate. It is also advisable to educate your staff and follow a thorough VoIP call protocol to avoid unnecessary security breaches.
- Not reliable as an emergency service
we cannot emphasize enough that VoIP services are dependent on an active internet connection which means it might not be the most reliable way to communicate in case of an emergency where internet services may be compromised. These days, most VoIP providers provide an E911 service that would alert someone of your location in case of an emergency.
What all of this means for scalability
VoIP solutions are easy to add extra lines to as they are most often priced per line, but there is a cap where a VoIP solution isn’t feasible anymore.
It is important that you consider the size of your business and how many phone lines may be required to get the desired effects out of your call center.
If you need help deciding on the right VoIP phone system provider for your company’s budget and size, you can consult with our phone systems buyers’ guide and compare the top VoIP vendors available to pick the right solution for your company.