Every day, your contact center collects critical data that can be used to drive strategic improvements to your efforts in the future.
But that data is meaningless if you don’t know how to access and analyze it. The key to do doing both is using reporting features. By understanding how to use reporting tools, you will gain much greater insight from the data you are collecting.
With that in mind, here are 8 Ways You Should Be Using Contact Center Reporting.
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