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Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it comes to customer service and call center employees, it can be challenging to manage a remote and online workforce. Fortunately, Contact Center software makes remote customer service accessible and easy...

Here are some features you should look for when considering the best cloud-based contact center options for your company.

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developing quickly, the sudden necessity of remote work tools (in the wake of the COVID-19 pandemic) has only quickened an already fast-moving trend to leverage the cloud for secure, robust company collaborat...

Rather than investing in separate software solutions (like VoIP, Video Conferencing, Contact Center, and CRM) to set up full-scope business cloud communications, more companies are choosing to go for a fully integrated, all-inclusive suite of Unified Communication as a Service (UCaaS) tools.

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the numerous products and services offered by companies just like yours. This knowledge translates into very high expectations when it comes to customer service and gives your company an opportunity to sta...

But, simply offering phone and email support is no longer enough. Modern customers want instant support options that are available to them conveniently, whether they’re on your website or perusing your social channels.

Which Contact Center Features Should Your SMB Embrace First?

Providing an excellent customer care experience is very important in any size company, but when your business is small, it’s vital that you make every customer interaction count for your growing company.

Investing in a Contact Center solution that’s perfectly integrated with your other small business software must-haves (like a VoIP system and a CRM), will give you more robust tools to manage customer interactions and grow your business through customer satisfaction and retention.

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