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Top 10 Best Ways to Manage Your Leads

No matter the niche or size of your company, every growing business relies heavily upon a common mission—acquiring leads and converting them into loyal, long-term customers for your particular products or services.

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Tips for Training Remote Call Center Agents

Many businesses are hiring remote workers or allowing employees to work from home so they can save on expenses and boost employee satisfaction and productivity. Call center software, paired with the connective power of the internet, offer a great opportunity for businesses to successfully employ and manage their remote agents.

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The Secret to a Successful Remote Call Center

The digital revolution, and all of the incredible, affordable technological functionality it’s delivered to businesses large and small, has made it possible for many entrepreneurs to set out on new ventures. Many small businesses work out of the owner’s home—many have as few as 1 to 3 employees. In some cases, these remote companies have plenty of manpower in terms of actually delivering their services, but as business picks up (as one hopes it will!) it can be difficult to manage certain administrative tasks without expansion or outside help.

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The Pros and Cons of Open Source CRM

An important aspect of business growth is the ability to effectively track and prioritize your leads, relationships, and opportunities. In the early phases of a company, these activities are often tracked manually. However, as your business grows and you acquire more leads, clients, or customers, a manual approach to organizing and tracking such vital information within your company will no longer serve your growth initiatives effectively.

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The Pros and Cons of Automated Agents

Automating your business processes can have a substantial, positive impact on your company’s productivity and profits. The time you save with fewer manual systems can help your company scale much more quickly, but only if you’re timing is right for making the switch to automated business software and services.

Interactive Voice Response (IVR) systems are rapidly gaining popularity among businesses who service customers through a call center or contact center environment. An IVR system can be easily integrated with your call center software and other business applications to streamline your operations and help boost your customer satisfaction levels with automated agents.

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The Pros and Cons of a Mobile Workforce

The internet has completely reshaped how company communication flows, and innovations in technology continue to support mobility as a top factor in business growth. A majority of people rely solely upon mobile phones for both personal and business communications, and this trend is only excepted to continue increasing due to the speed and convenience that mobile technology adds to our lives.

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11 Top Business Intelligence Tools

There are many factors to consider as you plan the purchase and integration of a Business Intelligence (BI) software solution for your business. You need to make sure the timing is perfect for your business size and budget, and also ensure that the BI solutions you consider will effectively meet your sensitive business data needs. Once you’ve zeroed in on how you want your data organized, managed, and stored, then it is time to consider which BI software will best serve your company.

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The Future of Web Conferencing in 2018

Recent years have been marked by significant advancements in technology. To remain relevant and competitive, businesses of every type and size must embrace innovation to continually exceed the expectations of their customers and clients.

Human interaction, collaboration, and idea-sharing will likely always lead the list of factors that drive business success. However, online businesses and e-commerce are steadily overtaking the more traditional office settings. While this growth presents abounding opportunity for companies, it can also be challenging and expensive to hold face-to-face meetings with all the people you need to engage for continual expansion and innovation in your business.

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[Infographic] The Business Video Call Survival Guide

Due to recent advances in mobile technology and the quickly evolving power of e-commerce, very few companies conduct important business meetings solely within the walls of their office buildings. In fact, due to the opportunities intrinsic to a remote workforce, many businesses are opting to conduct day-to-day operations and work in a virtual setting. However, despite the rising role that technology and the internet play in business, it is undeniable that meaningful human interaction is still a key component of growth and success in any company.

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The Big Business Benefits of Video Conferencing

Due to the expansive reach of the internet and the constantly evolving innovations in technology, the potential to successfully build your business through online channels and high-tech tools has never been greater. To continually flourish, a business of any size in any niche must also rely on the steadfast pillars of human creativity, interaction, and collaboration to achieve goals and truly thrive.

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The Best of Open Source CMS

Great content management software (CMS) solutions are a must for today’s organizations. Web CMS (or W-CMS) helps to create, organize, and publish online content, including general websites as well as online storefronts. W-CMS is an ideal way to manage and curate the content your company needs to maintain a great customer-facing online presence.

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The Best CMS Solution in 2017

As your company grows, you will begin to quickly amass content that you’ve created to support your business and help drive important growth initiatives. At first, you may rely on manual content storage and organization processes. However, manual content management can easily become inefficient and unreliable for even smaller companies.

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The Benefits of an International Call Center

Customer service is an extremely important business initiative. Historically, many companies have relied upon on-site call centers to quickly serve their customers and address questions and needs with top quality service. However, the evolution of the internet and innovations in technology have opened up more options for your company, especially if you desire to offer stellar customer care, for a fraction of the cost and with a growing suite of tools, features, and great benefits.

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Mastering Mobile Connectivity: The 7 Best Apps

The world is becoming increasingly mobile, and businesses and organizations that intend to keep up with the competition need to acknowledge this. Mobility and connectivity are also having revolutionary effects on the evolution of customer relationship management. So, it should come as no surprise that CRM software is taking these changes into account and going mobile itself.

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Telepresence vs. Video Conferencing: What’s the Difference?

Innovations in mobile technology have created a wave of change in how companies connect, communicate, and conduct important business meetings with clients, key partners, and consumers.

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[Infographic] Social Media Marketing Dos and Don’ts

Social media marketing isn’t just the future—it’s an important part of successfully representing your organization now. Social media marketing is a vital element when it comes to building your brand, communicating your organization’s purpose and mission, and improving CRM (customer relationship management).

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Social Media in 2017 and Beyond

Social media marketing is still evolving. There’s no such thing as a rut when it comes to marketing on social media… which has a lot of marketers scrambling to figure out what trends are peaking and trying to anticipate which are about to pop.

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Social Media and CRM Integration

Customer Relationship Management (CRM) has always been an element of running a successful business, and it has always emphasized managing interactions with consumers based upon developing a deeper understanding of customers’ needs and desires. Social media is an important resource for gauging these needs and desires and communicating effectively with customers.

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Six Reasons Your VoIP Calls Are Suffering, And How To Fix Them

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP) is the list of features you’ll get to choose from. If you’re new to VoIP systems, you’ll be pleasantly surprised—maybe even astonished—at everything VoIP providers have to offer (especially since it’s typically lower priced than traditional phone services!).

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Our Favorite VoIP Features in 2017

Business phone systems play a vital role in a company’s success and prosperity. For decades, implementing and maintaining a company phone system has been one of the largest upfront expenses for new businesses.

However, the internet, combined with technological innovations, is ushering in a new era of business communication technology. A growing number of businesses (from startup to enterprise) are embracing VoIP communication systems as powerful, yet cost effective replacements for legacy PBX phone systems.

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