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The Future of Web Conferencing in 2018

Recent years have been marked by significant advancements in technology. To remain relevant and competitive, businesses of every type and size must embrace innovation to continually exceed the expectations of their customers and clients.

Human interaction, collaboration, and idea-sharing will likely always lead the list of factors that drive business success. However, online businesses and e-commerce are steadily overtaking the more traditional office settings. While this growth presents abounding opportunity for companies, it can also be challenging and expensive to hold face-to-face meetings with all the people you need to engage for continual expansion and innovation in your business.

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[Infographic] The Business Video Call Survival Guide

Due to recent advances in mobile technology and the quickly evolving power of e-commerce, very few companies conduct important business meetings solely within the walls of their office buildings. In fact, due to the opportunities intrinsic to a remote workforce, many businesses are opting to conduct day-to-day operations and work in a virtual setting. However, despite the rising role that technology and the internet play in business, it is undeniable that meaningful human interaction is still a key component of growth and success in any company.

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The Big Business Benefits of Video Conferencing

Due to the expansive reach of the internet and the constantly evolving innovations in technology, the potential to successfully build your business through online channels and high-tech tools has never been greater. To continually flourish, a business of any size in any niche must also rely on the steadfast pillars of human creativity, interaction, and collaboration to achieve goals and truly thrive.

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The Best of Open Source CMS

Great content management software (CMS) solutions are a must for today’s organizations. Web CMS (or W-CMS) helps to create, organize, and publish online content, including general websites as well as online storefronts. W-CMS is an ideal way to manage and curate the content your company needs to maintain a great customer-facing online presence.

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The Best CMS Solution in 2017

As your company grows, you will begin to quickly amass content that you’ve created to support your business and help drive important growth initiatives. At first, you may rely on manual content storage and organization processes. However, manual content management can easily become inefficient and unreliable for even smaller companies.

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The Benefits of an International Call Center

Customer service is an extremely important business initiative. Historically, many companies have relied upon on-site call centers to quickly serve their customers and address questions and needs with top quality service. However, the evolution of the internet and innovations in technology have opened up more options for your company, especially if you desire to offer stellar customer care, for a fraction of the cost and with a growing suite of tools, features, and great benefits.

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Mastering Mobile Connectivity: The 7 Best Apps

The world is becoming increasingly mobile, and businesses and organizations that intend to keep up with the competition need to acknowledge this. Mobility and connectivity are also having revolutionary effects on the evolution of customer relationship management. So, it should come as no surprise that CRM software is taking these changes into account and going mobile itself.

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Telepresence vs. Video Conferencing: What’s the Difference?

Innovations in mobile technology have created a wave of change in how companies connect, communicate, and conduct important business meetings with clients, key partners, and consumers.

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[Infographic] Social Media Marketing Dos and Don’ts

Social media marketing isn’t just the future—it’s an important part of successfully representing your organization now. Social media marketing is a vital element when it comes to building your brand, communicating your organization’s purpose and mission, and improving CRM (customer relationship management).

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Social Media in 2017 and Beyond

Social media marketing is still evolving. There’s no such thing as a rut when it comes to marketing on social media… which has a lot of marketers scrambling to figure out what trends are peaking and trying to anticipate which are about to pop.

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Social Media and CRM Integration

Customer Relationship Management (CRM) has always been an element of running a successful business, and it has always emphasized managing interactions with consumers based upon developing a deeper understanding of customers’ needs and desires. Social media is an important resource for gauging these needs and desires and communicating effectively with customers.

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Six Reasons Your VoIP Calls Are Suffering, And How To Fix Them

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP) is the list of features you’ll get to choose from. If you’re new to VoIP systems, you’ll be pleasantly surprised—maybe even astonished—at everything VoIP providers have to offer (especially since it’s typically lower priced than traditional phone services!).

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Our Favorite VoIP Features in 2017

Business phone systems play a vital role in a company’s success and prosperity. For decades, implementing and maintaining a company phone system has been one of the largest upfront expenses for new businesses.

However, the internet, combined with technological innovations, is ushering in a new era of business communication technology. A growing number of businesses (from startup to enterprise) are embracing VoIP communication systems as powerful, yet cost effective replacements for legacy PBX phone systems.

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Our Favorite Contact Center Features in 2017

Positive, memorable customer service interactions help create strong loyalty in your company and build trust in your brand and products. As a result, customer experiences and satisfaction are areas where many businesses are focusing their efforts and investments in 2017 and beyond. Quality customer care is certainly not a new concept in business success and most companies have established robust call center or contact center solutions to serve their customers.

However, customers today are growing more savvy as the prominence of the internet increases and technology becomes more accessible to mainstream consumers. Many companies have implemented contact center software to help ensure that they can serve their customers across communication modes. Contact center solutions are packed with great features and tools designed to drive growth through stellar customer service.

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Open Source Business Intelligence

Running a successful business with longevity and growing profits year after year takes serious devotion, creativity, and motivation. While these attributes of successful business growth are undeniable, there is also another factor of ongoing success that often goes overlooked or underutilized by businesses-continual analyzation of vital business data and reports.

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New Year, New Call Center: Updates to Look Out For

A new year is fresh with possibility and filled with aspirations, goals, and hopes for the year ahead. This is why the beginning of a new year is the perfect time to reflect on everything you experienced and learned over the past year and focus on your personal and business growth.

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Mobile Business Intelligence 101

Workforce mobility has increased exponentially, and while the rate of increase may slow somewhat, it will continue to grow. More organizations than ever have recognized the necessity of making timely information easily accessible to their mobile stakeholders.

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Marketing Automation Software: The Basics

Marketing success depends upon many factors, but no matter how appealing a campaign may be conceptually, it must be efficient or be at risk of failure. Marketing automation software can increase your marketing strategy’s efficiency significantly, and make it more cost effective in the process.

While many marketing experts understand this, the use of automated marketing software remains fairly low, due to business owners’ unfamiliarity with products and the benefits and advantages they offer.

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How Video Conferencing Personalizes Your Brand

The connective power of the internet and the extensive amount of technology available today make up a very dynamic business growth duo. When you successfully leverage innovation and connection in your business endeavors and plans, you can scale more quickly and flourish more abundantly than ever before.

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How Video Conferencing is Revolutionizing Healthcare

Advancements in medicine, diagnosis, and patient care are driven by several important and interconnected factors including passion, education, and innovation. Modern healthcare is also defined by the technology that has been developed to help dedicated doctors and nurses provide the best care for their patients.

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