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Top Tips for Enjoying the Holiday Without Putting Your Business On Hold

Small-business owners, when was the last time you took a vacation? If you scoff at the very thought, if even the idea of setting your phone on silent to spend the day with your family for a holiday makes you anxious, this list is for you. You don’t have to live and breathe your business 24/7/365… with the right approach.

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Tops Trends in Social Media Marketing in 2017

Online, social networks have quickly amassed rabid users of their convenient, enjoyable platforms delivering social networking and entertainment. However, social media continues to evolve rapidly and, apart from its social connectivity roots, has recently transformed into a digital marketing force with great potential to connect with consumers in a more personal and impactful way.

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Top 7 Web Conferencing Features for a Successful Business

The successful expansion and growth of your business is largely dependent upon quality collaborations necessary both internally with your teams and employees and externally with leads, clients, or important business partners. Because collaboration and connection are so important for businesses to thrive, many companies are harnessing the connective powers of the internet for their online meeting purposes by using web conferencing.

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Auto Attendant Features Every Small Business Needs

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accounts) is an auto attendant, or virtual receptionist. When you call a business or organization and are professionally greeted by a recording that aids you in reaching the correct person or department for your needs, you’re interacting with this incredibly useful tool.

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Top 5 Ways to Lead Your Team with Project Management Software

Project management software and collaboration tools have revolutionized the ways in which we do business. Teamwork on a whole different level is now possible—but only when project management solutions are used to their full potential. Here’s how you can do just that.

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Top 5 Project Management Software Tools

Project management software, in an age when we’re expected—nay, required—to collaborate seamlessly with our colleagues using the latest and greatest technology, is a must for any company, no matter how large or small. But that doesn’t mean that all project management software solutions are created equally.

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Top 5 Must-Have Phone System Features

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP) is the list of features you’ll get to choose from. If you’re new to VoIP systems, you’ll be pleasantly surprised—maybe even astonished—at everything VoIP providers have to offer (especially since it’s typically lower priced than traditional phone services!).

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Top 5 Fleet Management Software Providers

Being in the right place at the right time is arguably one of the most important aspects of running a business of any kind. If you can’t provide your products and services to consumers when and where they want them, success of any type will be tough to come by—and you can kiss a competitive edge goodbye, if your rivals are performing better in that regard.

While this is an important aspect across the board, it’s even more critical for organizations and businesses with their own fleet to dispatch—that’s where fleet management software comes in.

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Top 5 Applicant Tracking Features

When you take a look at the various applicant tracking software solutions that are available, you’ll find that the top offerings are growing more and more feature-rich. That’s a great thing! However, it can also make decision-making difficult. We’ve compiled a list of the top five applicant tracking features we feel are the most critical. How you’ll weight each of these features will depend upon your organization’s own needs and culture.

This concise list is a great way to begin evaluating your choices for the applicant tracking system that’s right for you. Once you’ve made a short list of options that meets your needs in these five important areas, your decision-making process will be much more streamlined.

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Top 3 Reasons to Stop Using PBX

If you’re still using a PBX (private branch exchange) telephone system in your office—it’s time to stop.

You might be thinking, “if it’s not broken, why fix it?”

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Top 15 Business Intelligence Trends in 2016

In 2012, D.J. Patil and Thomas Davenport famously stated that being a “data scientist is the sexiest job of the 21st century.” Four years ago, that may have seemed like hyperbole. Today, it’s a readily accepted fact. Okay, maybe not the sexiest, but it’s definitely up there.

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Top 10 Social Media Marketing Companies

As the digital marketing field matures, new tools and new strategies are constantly emerging. Social media is more important than ever for online marketing, and your social media marketing strategy should be as streamlined and efficient as possible to keep up with the Joneses.

Of course, there are more digital marketing solutions, from agencies to analytics, available than ever before. We’re not going to talk agencies today. We’re going to talk about the tools you can put to work for your company to up your online marketing oomph.

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Top 10 High-Quality Video Conferencing Tools

 When you’re deciding on what video conferencing hardware to invest in, there are numerous considerations:

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Top 10 Best Ways to Manage Your Leads

No matter the niche or size of your company, every growing business relies heavily upon a common mission—acquiring leads and converting them into loyal, long-term customers for your particular products or services.

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Tips for Training Remote Call Center Agents

Many businesses are hiring remote workers or allowing employees to work from home so they can save on expenses and boost employee satisfaction and productivity. Call center software, paired with the connective power of the internet, offer a great opportunity for businesses to successfully employ and manage their remote agents.

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The Secret to a Successful Remote Call Center

The digital revolution, and all of the incredible, affordable technological functionality it’s delivered to businesses large and small, has made it possible for many entrepreneurs to set out on new ventures. Many small businesses work out of the owner’s home—many have as few as 1 to 3 employees. In some cases, these remote companies have plenty of manpower in terms of actually delivering their services, but as business picks up (as one hopes it will!) it can be difficult to manage certain administrative tasks without expansion or outside help.

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The Pros and Cons of Open Source CRM

An important aspect of business growth is the ability to effectively track and prioritize your leads, relationships, and opportunities. In the early phases of a company, these activities are often tracked manually. However, as your business grows and you acquire more leads, clients, or customers, a manual approach to organizing and tracking such vital information within your company will no longer serve your growth initiatives effectively.

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The Pros and Cons of Automated Agents

Automating your business processes can have a substantial, positive impact on your company’s productivity and profits. The time you save with fewer manual systems can help your company scale much more quickly, but only if you’re timing is right for making the switch to automated business software and services.

Interactive Voice Response (IVR) systems are rapidly gaining popularity among businesses who service customers through a call center or contact center environment. An IVR system can be easily integrated with your call center software and other business applications to streamline your operations and help boost your customer satisfaction levels with automated agents.

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The Pros and Cons of a Mobile Workforce

The internet has completely reshaped how company communication flows, and innovations in technology continue to support mobility as a top factor in business growth. A majority of people rely solely upon mobile phones for both personal and business communications, and this trend is only excepted to continue increasing due to the speed and convenience that mobile technology adds to our lives.

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11 Top Business Intelligence Tools

There are many factors to consider as you plan the purchase and integration of a Business Intelligence (BI) software solution for your business. You need to make sure the timing is perfect for your business size and budget, and also ensure that the BI solutions you consider will effectively meet your sensitive business data needs. Once you’ve zeroed in on how you want your data organized, managed, and stored, then it is time to consider which BI software will best serve your company.

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