Phone Systems Articles
Purchasing a new phone system for your business can greatly improve the efficiency and efficacy of your customer interactions and internal operations alike, but the process of researching and finding the best option to suit your business’ needs can be a challenge. With the wide variety of vendors and options available to business owners and IT managers who are shopping for a new business phone solution it becomes more critical than ever before to have a solid understanding of your requirements and needs in order to ensure the greatest return on your capital investment in your new phone system.
Whether your business has decided on a premise based or hosted solution for your new business telephone system, there are many service and equipment providers available to choose from depending on your specific needs. Listed below are a few of the market leaders and popular choices for business class telephone solutions to help give your research a head start.
These companies manufacture and provide everything from hardware and networking equipment to full service unified communications (UC) packages for businesses of all sizes. Many small business customers purchase hardware (i.e. handsets) from one of these providers and their VoIP service from a small business provider (see below).
Purchasing a business VoIP telephone system can be an overwhelming proposition, and the idea of becoming an expert on all things telephonic to be sure that you make the right choices in your buying process can be daunting. By following a few basic suggestions, this process can be made infinitely simpler and you can go about researching and purchasing your new VoIP telephone system with greater confidence.
The Basics: Voice over Internet Protocol (VoIP) telephone systems can increase your business’ potential for communicating more efficiently while saving you significant expense. The features and capabilities offered by modern VoIP systems give businesses of any size and type the ability to function in a manner that was once reserved for large businesses with unlimited IT and infrastructure budgets.
Stats say that 1 out of every 2 SMB businesses have considered a VoIP solution. Whether that stat is correct or not, you are here and are considering one.
To demystify the process the first thing you should do is decide which category of VoIP solution buyer you are, this will narrow your solution choices exponentially:
Finding the best Private Branch Exchange (PBX) solution for your business is among the most important systems decisions you are likely to make. Your office phone system is the lifeblood of your business in many ways. Connecting customers, vendors, and employees while helping to facilitate sales and operations activities are integral functions for your PBX system. With such a wide variety of choices when it comes to business telephone systems, finding the solution that will integrate with your operation is critical.
The most common mistake that businesses make when sourcing a business phone solution is failing to identify the attributes and capabilities that their new system should have in order to help boost productivity and solve communications issues. Identifying the core capabilities that will benefit your business most will help to narrow your field of choices and ultimately will ensure that your business purchases the PBX system that will best help you succeed.
Are you interested in getting a VoIP system for your business? You’re not alone. Many small and medium-sized firms are becoming aware of VoIP’s advantages and savings over the old telephone system. With Voice Over Internet Protocol (VoIP), you use your Internet connection to make phone calls and even conduct video conferencing. You can transfer your PBX system, if you have one, to a VoIP setup too.
The best VoIP for office use depends on individual needs. A system may be the best for one firm and yet, not be that great for another. The first step in finding the right system for you is to make a list of what you need, so that you don’t forget anything important. You could classify the list by items that you need now and those that you may need in the future, including any plans for moving from existing premises or acquiring a toll-free 800 phone number.
Evaluating a contact center vendor doesn’t have to be a difficult process. This article will discuss the different steps you should take in order to get the information required to make an informed decision.
You can find out a lot of this information from the vendor’s web page. If you can’t find an answer to a particular question, make a note of it so you can bring it up if you decide to contact them directly.
The past decade has seen voice communication over the internet (VoIP) become ubiquitous. From an early incubation with technologists and specialty applications, VoIP is now solidly mainstream. This wonderful development comes as a result of a multitude of providers hammering away on the technology until it has become reliable, supportable and affordable. Established as a viable alternative to traditional phone service, some of the advantages of VoIP for small business owners include:
The huge array of cool and useful things a computerized telephone system can do can make your small business look much larger than it is and enable your over-worked staff to do more without putting in 60 hour weeks.
If you’re in the market to purchase a VoIP phone system, you’re in luck with all the options available these days. It can be confusing, but below are some items to guide you through this process:
Before you buy any system, take a look online for systems comparisons and costs. You could search the Internet for ‘VoIP” and get ideas of what is available in the marketplace. Be careful of websites that are biased towards certain products or services, and look at least at three websites that feature the systems you are interested in purchasing. For instance, take a look at Amazon.com or cdw.com, which will give you ideas about costs and any warranties available.
The best argument for switching from traditional phone service to VoIP is the long-term cost savings of calls made through broadband internet. Instead of paying three or four different bills for local and long-distance calling and internet, VoIP lets businesses combine telecommunications costs. This kind of streamlining saves time and money, but depending on the telecommunications needs of a given business, VoIP costs can vary widely.
According to 2007 research from AMI reported by Forbes.com, hosted VoIP spending in 2005 for small businesses with one to 99 employees was $80 million, with individual spending highly specific to each individual business’ needs. That number was projected to increase to $1.12 billion by 2010. Businesses with 100 to 999 employees spent as much as $66.7 million in 2005 with 2010 spending projected to reach $310.8 million.
PBX stands for private branch exchange. The very first PBX system involved a single human operator who received and directed calls for a business. Phone traffic was handled by a common carrier until it reached the operator, who then routed phone traffic to individual phone extensions. Modernly, this is done electronically—and extensions can include fax machines, modems and cell phones, as well as individual lines. Businesses prefer PBX systems because they are far less expensive and more efficient than having multiple lines from ATT or another public provider. Most PBX systems provide for VoIP (voice over internet protocol), which in this context is referred to as IP PBX (internet protocol private branch exchange).
The best PBX systems are the ones that meet your needs. Ideally, it should bring your voice, videoconferencing, cellular, data, instant messaging and other business communications within a single network that employees can easily access remotely. When considering what PX systems best meet you needs, it helps to think of features that your company must have. Your vendor should be able to report on call answering features, call management features, call screening features, intercom, call paging and menu-driven systems. In addition to these obvious features, voicemail to email, interactive desktop alerts, private enterprise chat, real-time employee status and others can boost productivity.
Call centers are busy operations that must handle numerous customer communications daily. Calls can range in nature, so when it comes to balancing efficiency with customer care, the right phone system is important.
The most basic feature critical for every call center is inbound call routing which uses automated technology to route calls, based on the purpose, to groups within the center or to a specific agent. Effective inbound call routing is by far one of the most important features of a top phone system. In her book The Telecom Handbook: Understanding Telephone Systems & Services, author Jane Laino says among other things, an intelligent call routing system should recognize priority callers and provide even call distribution to agents in a given group.
The contact handling market space is estimated to be at nearly $30 billion dollars in the U.S., with several vendors offering hardware and software solutions. Some of the most cost-efficient and effective vendors and their respective solutions are detailed below.
There are plenty of accolades which indicate the efficacy of Contactual’s OnDemand Contact Center. Contactual earned the distinction of 2007 Best Communication Solution CODiE Awards finalist, won NetSuite’s 2006 Best Integrated Solution award and the Frost Sullivan 2005 Global Excellence in Technology Award, as well as TMC Labs’ Customer Interaction Magazine 2005 Innovation Award. An array of possibilities exist with OnDemand Contact Center, which manages customer interaction through multiple channels with features such as screen-pop and skills-based routing that increase productivity by making agents more effective. Other features, such as an expedient access to FAQs and CRM integration (which allows for a full history of a particular customer’s support requests) noticeably raise rates for case resolution. Specific applications for telesales and sales teams enable calls to be routed to those most likely to utilize prospect data for cross-selling and up-selling. Customers can interact with contact center automation experts by utilizing Professional Service capabilities, while SaaS versions of this solution allow customers to readily access a modern call center without maintenance and expensive upfront costs.
The blogosphere can be a great place to get information about a variety of things. Learning about VoIP is something that blogs can offer. As with any topic, though, you need to be careful of the blogs you choose to read; many can just be rants and contain inaccurate information. To help make sure your reading list is worthwhile, this article will provide you with an overview of the top 10 VoIP blogs out there.
Voice over IP (VoIP) telephone systems provide a cost effective alternative to the traditional phone systems used in many offices today. As a result, small businesses across the country are deploying VoIP systems when installing new phone systems. Doing so allows the business to leverage its current broadband connection to transmit voice, as well as eliminating the need for a separate wiring scheme devoted strictly to the phone system.
Calls cost less to make over a VoIP system, especially long distance ones. Your company still operates on the same phone number, and your users can make and receive calls by plugging a pre-programmed handset into any high speed Internet connection. There is no special training required; as far as your users are concerned, they will continue to use their phones as they always have.
VoIP is hot these days! No wonder so many people are excited over moving their communication systems towards VoIP, the Internet-based system that can save you a bundle, while offering great features and flexibility. You can even get video services, if you so require, at very reasonable cost. However, before you take the plunge and get into a VoIP situation, consider these issues:
Dial-up service is out—you cannot use VoIP over a dial up connection. An ISDN or ADSL connection may be suitable, but with no mobility. Wireless technologies may work, but many are limited by distance and signal quality. Most LAN would work along with cable situations, again, with limited mobility. Inquire with your Internet provider about your online connection.
The phone system is one of the most important pieces of technology at a business. You use them to speak with clients, make sales, and perform technical support. It can be somewhat tricky to choose the perfect one, however.
Cost – The cost of the phone system is generally an important part of the decision. You’ll need to find a business phone that’s within your budget, unless you can convince the appropriate people that a more expensive system is worth the investment. Keep in mind that a classic business phone system will generally cost more than one that makes phone calls over the internet.
Voice over IP (VoIP) has become a hot topic with small and medium-sized businesses (SMB) in the United States. For businesses that have already invested in PBX equipment, the benefits of migrating to VoIP can be compelling. However, purchasing a new IP PBX can be costly and time consuming, and many SMBs simply cannot afford to do it. Using a Virtual Trunk solution, businesses are able to extend the life of their existing PBX. The added benefit is that virtual IP trunking allows businesses to combine their voice and data traffic onto a single connection, eliminating the need for separate voice and data networks.
A virtual IP trunk, also known as SIP trunking, is a service that a company needs to purchase from an Internet service provider. To make that process easier and to provide some things to think about in advance, this article offers several tips that prospective buyers can use.
Voice over Internet Protocol first emerged on the telecommunications scene years ago as a radical new way to make voice calls. Since then, residences and businesses alike have adopted VoIP technology, and in many cases, now use it as their sole form of voice communications.
Today, VoIP is in a growth phase, with new innovations made on an already established technology, providing more reasons to switch from a traditional phone system.
Have you been thinking about purchasing a VoIP system for your home or business? VoIP, which stands for Voice over Internet Protocol, allows you to use your high-speed internet connection for phone conversations. To get set up, all you need is the proper software, hardware, and internet connection. Pick up the phone, start dialing, and start saving money. In its early stages, there were just a few top VoIP providers offering their services (for example, Vonage and Skype). However, the times have changed, and today more people realize that they can save a lot of money on their phone bills by switching over to VoIP.
The internet is perhaps the best resource to find the information you need. Simply open your favorite search engine, enter the keyword, “voip,” and you’ll be able to pull up thousands of different websites based on your entries. After researching a few sites, you’ll soon find that it always pays to do your homework beforehand, and with so many different VoIP providers in the marketplace, it can be difficult to find the best one.
Voice over Internet Protocol has become a de facto way for some businesses to communicate. With ever-improving technology and cost-savings associated with VoIP, there are numerous reasons to switch over from a traditional phone system.
For businesses already using VoIP, there are ways to improve the network and get the most use out of this technology.