The State of Agent Experience and Engagement in Today's Contact Centers

the-state-of-agent-experience-and-engagement-in-todays-contact-centers

Turns out the agent experience matters. A lot.

ICMI recently surveyed leading contact center managers from a range of industries to better understand today’s top contact center staffing issues, including agent engagement, attrition, the correlation between the agent experience and customer satisfaction, and more. Dive into the data and learn why keeping agents engaged at work is the first—and perhaps most important—step in delivering more meaningful customer experiences.


Download the ICMI Research, “The State of Agent Experience and Engagement in Today’s Contact Centers" and learn:

What impact Agent Experience has on CSAT

Key factors that are driving Agent experience, satisfaction and motivation

Best practices in hiring, training and compensation

Ways to navigate challenges and opportunities in supporting multiple channels
 

Loading...

Related Articles

5 Best Tools for Minimizing Chaos While Doing Conference Calls at Home

In just the past few months, much has changed in the business realm and more employees than ever are now working from...

6 Ways Cloud Services Drive and Empower Remote Business

When it comes to business operations, applications, and systems, the trend is definitely moving quickly toward cloud-...