Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

ovum-decision-matrix-selecting-a-multichannel-cloud-contact-center-solution

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business.

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.

Read the Ovum Decision Matrix to:
• Compare cloud contact center solutions based on the strength of their technology platforms
• Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
• Understand each vendor’s market impact and why Genesys was chosen as a leader
  

Loading...

Related Articles

The Advantages of Cloud Payroll Software (And the Limitations You Should Know)

Cloud-based payroll software can provide small to mid-sized companies with advantages central to efficiency, costs, a...

How to Develop the Perfect Human Resources Software Suite for Your Company

HR software creates a central system for taking care of all the vital features needed for efficiently handling your w...

4 Ways Cloud BI Supports Business-Savvy and Sound Decision-Making

Business Intelligence (BI) tools help eliminate guesswork, and empower you with insightful information. Time is one o...