Although contact centers used to be synonymous with call centers, those days are now behind us. More and more companies are now providing customers with the option to contact customer service representatives through web chat. This is a win-win. Customers receive service that better meets their needs, and companies reap the benefits of satisfied customers.
Download our chat services implementation guide to learn:
• what tools are the right tools
• questions to ask before implementation, and
• how to keep your chat services working smoothly.
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