how-to-optimize-first-call-resolution-in-the-contact-center

Studies have shown that a person has less than seven seconds to make a lasting first impression. As far as your business’ contact center is concerned, the same holds staggeringly true.

It’s because of this that high-performing call centers track things like First Call Resolution (FCR). FCR measures the proportion of customer service calls that are resolved on the first call.

When customers have their problems resolved in an effective, timely manner, they’re more likely to build a long-term relationship with you. Care to see exactly how this is done? Keep reading …
 

Related Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Get In Touch
wheelhouse logo
Advertise With Us
info@wheelhouse.com