The features offered by IP Centrex systems can include: call hold, hard hold, call block, direct connect, automatic ring again, account codes to track and manage expenses, anonymous call rejection, call forwarding, call return, station restrictions, call park, call selector, call transfer, caller ID, code restrictions, directed call parking/directed call pickup, distinctive rings, hunt groups, intercom dialing, executive busy override, hold music, 3-way conferencing, blocking, toll restrictions, speed dialing, and more.
A single IP Centrex solution can be spread across multiple locations while being managed remotely from one location. The scalability ensures the solution fits the size and growth pattern of each specific business.
The companies that benefit most from this technology are those in the small-to-medium business space, as they rarely have the budget for an expensive PBX system implementation. The need is not only financial though as growing companies need scalable solutions that will change according to their needs.
An IP Centrex system is ideal for companies in any vertical that have high call volume, that need the business intelligence features that it offers without the initial hardware costs, and those that manage multiple locations and satellite offices remotely. Most national businesses are using hosted PBX solutions as they offer the portability and scalability needed.
An IP Centrex system is important for businesses that need:
- To cover multiple locations simultaneously and remotely.
- To relieve overworked IT departments and free-up resources and manpower for other projects.
- To unify and standardize tele-communications.
- Support for a mixed infrastructure consisting of both analog and IP-phones from multiple vendors.
- To upgrade from an existing outdated system but without implementation or hardware costs.
- Reliability through roll-over services and disaster recovery plans.
- To free up floor space and cut-down on cooling costs.
IP Centrex can be a solid idea for most businesses but currently is most critical for multi-location companies with overworked IT departments and limited technology budgets.