If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid.
Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies.
This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including:
• The size of your contact center, and business requirements such as customer journey management
• The location and quantity of contact centers being managed
• The need for scalability, speed of deployment, and maintenance requirements
Loading...
Related Articles
5 Most Influential Contact Center Trends and Business Benefits
While the overarching importance of customer service has been a main business component for decades, technology and c...
How Big Does Your Business Need to Be for "Big Data"?
The concept of “Big Data” is often mistook my smaller companies as a business building component reserved...
AI 101
AI technology is becoming a strong force in the business software industry, and more applications of AI are surfacing...