Technology is always improving to meet the needs and expectations of businesses and customers alike. To make sure you’re providing the service your customers require and deserve, it’s vital to use up-to-date software solutions that fully support your customer service needs and company expansion goals.

According to Lee Resources, “80 percent of companies say they deliver ‘superior’ customer service while only eight percent of customers feel the same.” So while you may think that your customer service is stellar, it is worth it to examine your processes and support all your business goals with the most up-to-date software solutions to ensure that your customers are truly getting the service they expect.

Here are some of the most compelling signs that it is time to upgrade your call center software system.