For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape.

Whether you’ve fully embraced the contact center technology our digital day and age has to offer or have opted to go the more traditional route, you’ve likely heard a few of these myths in passing.

As is the case with anything in business, separating fact from fiction is of the utmost importance. Fortunately, we’ve done all of the research for you—now it's time to stay informed.

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