For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape.
Whether you’ve fully embraced the contact center technology our digital day and age has to offer or have opted to go the more traditional route, you’ve likely heard a few of these myths in passing.
As is the case with anything in business, separating fact from fiction is of the utmost importance. Fortunately, we’ve done all of the research for you—now it's time to stay informed.
With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...
Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...
Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...