Twilio Flex

Twilio Flex

14 reviews

WH Score

7.5

Top Twilio Flex Features

What are the Best Twilio Flex Features?

Call Management & Administration

Call Waiting
Call Forwarding
Call Hold
Call Back
Call Mute
Click-to-Call
Click-to-Video
Voicemail to Email
IVR
Call Flow

Supported Channels

Chat/IM
SMS
Email

Chat/IM Management

Click-to-Chat
Chatbots

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
CX Analytics
Sentiment Analysis
KPI Tracking

Language & Speech

Speech-to-Text

Customizable Items

Custom Workflows
Custom Reports

Collaboration Tools

Virtual Assistant

Drag-and-Drop Builders/Designers

Call Flow Designer

Systems/Administrative

Centralized Console

Third-Party Integrations

Salesforce
WhatsApp
Zendesk
Facebook
Google Contact Center AI

Workforce Optimization

Performance Management

Supported Technologies

Natural Language Processing (NLP)

Limits

User Limit

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Popular Twilio Flex Comparisons

RingCentral Contact Center

Salesforce Service Cloud

More popular comparisons

Research & Articles

Best WH Scored Twilio Flex Alternatives

9.3

9.1

RingCentral Contact Center

9.0

Salesforce Service Cloud

8.9

More Alternatives

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