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ServiceWise Reviews & Overview

What is ServiceWise?

ServiceWise provides customizable tools that can be used to run and manage an internal helpdesk and also offers features and capabilities that support internal helpdesk and IT Service Management (ITSM) solutions.

Whether your company is an SMB or a large enterprise, ServiceWise gives you the ability to build automations into your IT service with features like:

  • Customizable workflows
  • Email notifications
  • Process management
  • Advanced search
  • Knowledgebase
  • And more…

ServiceWise can be scaled alongside your business needs and growth plans and provide everything needed to manage problems, changes, and configurations.

Company:TechExcel, Inc.

ServiceWise Pricing

per user / per month
ServiceWise Pricing Details

ServiceWise Key Features

Core Features
  • Ticket Split
  • Ticket Transfer
  • Notes
  • Customer Portal
  • Ticket Merge
  • Ticket Tagging
  • Time Tracking
  • Ticket Queuing
  • Recurring Ticket Scheduling
  • Ticket Status Tracking
  • Ticket Lifecycle Management
  • Product Catalog
  • Task Management
  • APIs
Reporting & Analytics
  • Customer Surveys/Questionnaires
  • Dashboards
  • Ticket Resolution Reports
  • Pre-Built Templates
  • Custom Fields/Templates
  • Search/Filter Tools
  • Notifications
Channels Supported
  • Voice
  • Chat
  • Email
  • SMS
Identity & Access Management (IAM)
  • Role Based Access Control (RBAC)
ServiceWise Features Details

ServiceWise Media


ServiceWise Reviews

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