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ServiceWise Reviews & Overview

What is ServiceWise?

ServiceWise provides customizable tools that can be used to run and manage an internal helpdesk and also offers features and capabilities that support internal helpdesk and IT Service Management (ITSM) solutions.

Whether your company is an SMB or a large enterprise, ServiceWise gives you the ability to build automations into your IT service with features like:

  • Customizable workflows
  • Email notifications
  • Process management
  • Advanced search
  • Knowledgebase
  • And more…

ServiceWise can be scaled alongside your business needs and growth plans and provide everything needed to manage problems, changes, and configurations.

Company:TechExcel, Inc.

ServiceWise Pricing

ServiceWise - IT Helpdesk
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ServiceWise Pricing Details

ServiceWise Key Features

Reporting & Analytics
  • Data Analytics
  • Dashboard
  • Status Tracking
  • Time Tracking
  • Surveys/Questionnaires/Polls
  • Event Analytics
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
Document Management
  • Contract Lifecycle Management
Customizable Items
  • Custom Workflows
  • Custom Reports
  • Custom Templates
  • Custom Forms
Data Management
  • Database Maintenance
After-Sales Service
  • Self-Service Tools
  • Product Guide/Manual
Integration Options
  • APIs
  • Ticket Lifecycle Management
  • Ticket Queuing
  • Ticket Tagging
  • Ticket Merge
  • Ticket Transfer
  • Ticket Split
Portal Types
  • Customer/Client Portal
Supported Channels
  • Email
  • SMS
  • Voice
  • Chat/IM
Collaboration Tools
  • Notes
ServiceWise Features Details

ServiceWise Media


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