Service Cloud
Service Cloud
28 reviews
WH Score
9.3
Contact Vendor

Service Cloud Reviews & Overview

What is Service Cloud?

Accelerate your business to attain round-the-clock performance with Salesforce Service Cloud. The modern consumer expects access to customer service when it is convenient to them and their hours rather than the operating times of the call center–Salesforce helps clients meet this need by equipping them with a unified, cloud-based solution that allows agents to manage, track, analyze, and resolve consumer issues faster than ever before. The capital-free nature of the software makes it easy to deploy agents across the country, or even the globe, to offer lightning fast service to consumers no matter what their schedule may be.  

Get Started Now  

Salesforce provides a fully certified staff that are trained help you innovate your business with market-leading support, consultation, and training in cloud-based service. With over 15 years of experience running cloud services and training courses that have served more than 100,000 customers across multiple industries, your employees will be given all the tools they need to become experts themselves. Sessions are compact and dense, often only 60- to 90-minutes long and staffed by a Salesforce expert and fellow customers. These small, informed classes deliver better and more personalized insights than large lectures to hundreds of students.

Extend Agent Performance with Powerful Apps

Make life easier for your agents with applications available through the SalesForce AppExchange. Service reps can equip themselves with the right tools to enhance and grow their current capabilities or branch out into new areas of support such as mobile-based services. Advanced scheduling, additional dashboard options, remote knowledge bases, and more are all a click away from implementation.

Convenient Pricing

Whether your business is small or large, growing or established, Salesforce has a pricing plan calibrated to your unique situation. All packages are billed annually, eliminating the need to worry and plan around monthly costs. 


Company:Salesforce.com, Inc.
Categories:Contact Center
Platforms:

Service Cloud Pricing


Essentials
$25
per user / per month
Service Cloud Pricing Details

Service Cloud Key Features


Service Level Agreement
  • Yes
Support Features
  • 24/7 Support
Reporting & Analytics
  • Call Recording
  • Database Administration
  • Custom Reports
  • Real-Time Dashboards
  • Omnichannel Analytics
Inbound Communications
  • CTI (Computer Telephony Integration)
Integrations
  • APIs
  • Google
System Management
  • Sandboxing
Security/Compliance
  • RBAC (Role Based Access Control)
Contact Center Types
  • Omnichannel
Core Features
  • Self-Service
  • Knowledge Base
  • Desk Phone
  • Mobile App
  • Lead Management
Workforce Optimization
  • Quality Management
  • Customized Workflows
  • Task Management
After-Sales Service
  • Product Guide
  • Telephone Support
Service Cloud Features Details

Service Cloud Media



Videos

Service Cloud Reviews


Pros & Cons Preview
  • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
  • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

Service Cloud has no reviews yet.

Service Cloud Usability Score

7.5
out of 10

The Average Usability score for the Contact Center category is 6.8

  • Ease of Use
    9.4
  • Meets Requirements
    7.6
  • Learning Curve
    9.9
  • Setup & Support
    8.8
  • Quality of Support
    4.7
  • Ease of Admin
    4.4

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