Service Cloud Reviews, Features & Pricing 2022 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
Contact Vendor

Accelerate your business to attain round-the-clock performance with Salesforce Service Cloud. The modern consumer expects access to customer service when it is convenient to them and their hours rather than the operating times of the call center–Salesforce helps clients meet this need by equipping them with a unified, cloud-based solution that allows agents to manage, track, analyze, and resolve consumer issues faster than ever before. The capital-free nature of the software makes it easy to deploy agents across the country, or even the globe, to offer lightning fast service to consumers no matter what their schedule may be.

Get Started Now

Salesforce provides a fully certified staff that are trained help you innovate your business with market-leading support, consultation, and training in cloud-based service. With over 15 years of experience running cloud services and training courses that have served more than 100,000 customers across multiple industries, your employees will be given all the tools they need to become experts themselves. Sessions are compact and dense, often only 60- to 90-minutes long and staffed by a Salesforce expert and fellow customers. These small, informed classes deliver better and more personalized insights than large lectures to hundreds of students.

Extend Agent Performance with Powerful Apps

Make life easier for your agents with applications available through the SalesForce AppExchange. Service reps can equip themselves with the right tools to enhance and grow their current capabilities or branch out into new areas of support such as mobile-based services. Advanced scheduling, additional dashboard options, remote knowledge bases, and more are all a click away from implementation.

Convenient Pricing

Whether your business is small or large, growing or established, Salesforce has a pricing plan calibrated to your unique situation. All packages are billed annually, eliminating the need to worry and plan around monthly costs.

Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.26.

Excellent
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Above Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Service Cloud Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
5
% reviews
4
% reviews
3
% reviews
2
% reviews
1
% reviews
Excellent
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
%
Learning Curve
%
Setup & Support
%
Quality of Support
%
Ease of Admin
%
Above Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.26.

Brian
  • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.

  • Quite costly, extremely frustrating downtime sometimes.

Top Favorable Review
Emanuel
  • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

  • Aids in arranging sales operations and is a superb place to store all the data on your clients.

Top Critical Review

Have you used Service Cloud before?

Please let us know what your experience with Service Cloud was. Was this a useful tool for your company? It only takes 3 minutes to give us your opinion.

Loading reviews..

Service Cloud Media

Get In Touch

wheelhouse logo
Advertise With Us
info@wheelhouse.com