Top RingEX Features

What are the Best RingEX Features?

Some of the most popular features of RingEX include:

Toll-free and vanity numbers: administer special number patterns to suit your brand name.
Softphone and mobile app: make, receive and route calls all from one console that works across any device of your choice.
Number porting: migrate from one phone systems platform to another, without losing your current phone number.
Omnichannel compatibility: serve customers across any communication channel of their choice (voice, messaging or video).
Audio and video conferencing: complete with screen sharing, breakout rooms and live meeting transcriptions.
HD audio and video: crisp, clear and high-resolution audio and video quality for every virtual meeting.
Speech-to-text: Automatically generate transcripts of meetings and calls, and forward to your email inbox for future reference.
Quality monitoring: build Quality of Service reports to gauge agent performance and customer satisfaction.

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Toll-Free Numbers
Vanity Numbers
Toll-Free Minutes
Softphone
IP Fax
IP PBX
Phone Rentals

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Mute
Call Queue
Call Barge
Call Whisper
Push-To-Talk (PTT)
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
Shared Lines
Auto Attendant
Number Porting

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Device Analytics
Call Monitoring
Call Summary

Recording

Call Recording
Video Recording

Supported Channels

Voice
Chat/IM
SMS
MMS

Chat/IM Management

Group Chat
Private Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Webinars
Split Meeting Rooms

Enhancements & Personalization

HD Voice
HD Video
Noise Cancellation

Collaboration Tools

Whiteboard
Notes
Annotations
Hot Desking

Language & Speech

Speech-to-Text
Transcriptions

Document Management

File Sharing

Integration Options

APIs

Third-Party Integrations

Salesforce
Zendesk
Slack
VMware
Smarsh
Canvas
RingCentral Rooms
RingSense

Microsoft 365

Microsoft Teams

Systems/Administrative

Storage
Administrator Console
Administrator Management
Centralized Console
Multiple Location Management

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)

Cybersecurity Features

Encryption

After-Sales Service

Technical Support
Customer Onboarding

RingEX Top Features Related Review

David

Reviewed on 15 October 2019

Ring Central Review.

RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

Pros

RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
It also comes with a handy screen-sharing feature which my co-workers and I find very useful
I LOVE this program!.

Cons