Switchvox Cloud
Switchvox Cloud
22 reviews
WH Score
8.8

Top Switchvox Cloud Features

What are the Best Switchvox Cloud Features?

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID)
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Presence Settings
  • Intercom
  • Ring Groups
  • Switchboard
  • IVR
  • Auto Attendant
  • Concurrent Call Sessions
Call Routing Types
  • Event-Driven Routing
  • Data-Driven Routing
Reporting & Analytics
  • Call Log Reports
  • Dashboard
  • Call Analytics
  • Data Analytics
  • Agent Analytics
  • Quality of Service Reports
  • Call Monitoring
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
Remote Support Features
  • Screen Sharing
Chat/IM Management
  • Group Chat
  • Private Chat
Supported Channels
  • Voice
  • Chat/IM
  • SMS
  • MMS
  • Email
Collaboration Tools
  • Wallboard
Customizable Items
  • Custom Greetings
Contact Management
  • Contact Database
  • Contact Sharing
Supported Devices/Hardware
  • Business Phones
Language & Speech
  • Speech-to-Text
  • Multilingual Interface
  • Transcriptions
Third-Party Integrations
  • Salesforce
  • Zendesk
  • Firefox
  • Hyper-V
  • VMware
  • Google Maps
  • Google Chrome
Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
Compliance Accreditations
  • HIPAA
Systems/Administrative
  • Directory Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
  • Multiple Location Management
Sync/Refresh
  • Contact Sync
Cybersecurity Features
  • Firewall
  • Threat Hunting
Disaster Recovery
  • Inbuilt Failover
After-Sales Service
  • Phone Support
  • Email Support
  • Technical Support

Switchvox Cloud Top Features Related Review

C
Christina
Reviewed on 12 May 2019

Hosted and On-Premise integrations

Great Hosted PBX, fantastic actual-time visibility and call management products.

Pros
  • Drag and drop call management and real-time call and queue visibility make it great for managers, receptionists, and call centers, every feature is included for users, thus, you don’t end up with concealed fees for add-on features, a switchboard-the primary defining feature of Switchvox, and the latest licensing model also offers you mobility and softphone options that are part of the base extension license.
Cons
  • A very small subset of features available in Switchvox on premise that are restricted in the hosted platform because of the systems shared nature
  • You’re unlikely to notice them unless you’re an actual power user and already acquainted with the on premise version.
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