Fonality offers a comprehensive solution for businesses that run with or without dedicated contact centers, empowering organizations with unlimited queues that are not bound by department or even facility. Any employee can take advantage of Fonality’s tools and access without further costs. With a plethora of desk IP phones, servers, and equipment tailored to the needs of any business, Fonality provides everything needed to get started and can be easily applied to existing architecture for established clients. Where most services demand a choice of cloud, VoIP, or grounded equipment packages, Fonality allows clients the freedom to use what works best.
Worry-Free Administrative Tools
Fonality takes the pressure and guesswork out of contact center management with a powerful suite of simple, easy-to-use tools that empower managers to meet the needs and desires of the customer faster. Adaptable menu selection and dynamic call routing allow customers to navigate seamlessly through the phone tree and arrive at the right representative with a minimum of time spent, while web-based management systems allow agents to be added and removed from lines in real time. The service is not location-based, so managers can oversee and respond to changing situations from anywhere, all backed by convenient and intuitive reporting that make it easy to optimize workforce productivity.
Unify Departments With Heads Up Display
Heads Up Display (HUD) is the application that is supplied with Fonality’s office phone system, tearing down silos and uniting workers across department with a one-stop shop solution that allows everyone in a company to connect seamlessly with one another. This allows employees to take ownership of the customer care process by choosing how to begin or receive interactions, boosting productivity all-around. HUD provides an additional mobile format that contains all the same features, freeing agents from the office environment and easy to use.