Mitel
Mitel
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7.3
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Mitel Reviews & Overview

What is Mitel?

A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that pride themselves in offering deep and enriching customer transactions while preserving the bottom line where finances, security, and regulations are concerned. Companies looking to operate in a post-voice communication marketplace are encouraged to consider the wealth of options Mitel offers for the optimization, streamlining, and deployment of additional forms of consumer contact alongside existing phone services.

Go Digital with Multichannel Support

For the modern consumer, particularly the younger audience, voice communication is often the last point of contact to be used. No business wants to be identified with something equitable to last place, so Mitel provides a suite of multichannel solutions that expand services to e-mail, SMS, web chat, and more to keep pace with the needs of the digital age. From enterprise business models with multiple facilities to smaller operations that house a single contact center, Mitel offers a multitude of options that can engineer clients of any shape and size for success.

Choose Efficiency with Automated Designs

Outbound facilities often overwhelm their agents with a countless mundane but necessary manual tasks–dialing numbers, leaving messages, following up–all expected costs of running an aggressive marketing campaign. Mitel empowers companies to see business through a new lens with its automated dialer technology, taking those mundane tasks out of the agents’ hands and leaving them to the crucial business of making positive connections with customers. In addition, Mitel’s outbound solution can provide scripting, statistics, and other tools of analysis to better equip agents for success with personal interactions. Visual workflows also contribute to stress-free IT management.


Company:Mitel
Categories:Contact Center
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Mitel Pricing


Mitel - Contact Center
N/A
per user / per month
Mitel Pricing Details

Mitel Key Features


Reporting & Analytics
  • Call Monitoring
  • Call Recording
  • Historical Reporting
  • Real-Time Dashboards
  • Screen Recording
Inbound Communications
  • Call queuing
  • Speech Recognition
  • CTI (Computer Telephony Integration)
  • Text-to-speech conversion
Outbound Communications
  • Campaign Management
Integrations
  • Salesforce
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zendesk
  • Netsuite
  • SAP
  • ServiceNow
  • Facebook Messenger
  • APIs
  • G-Suite
System Management
  • Scheduling
  • Coaching Tools
Security/Compliance
  • Single-Sign-On
  • SOC2
  • HIPAA
Contact Center Types
  • Outbound
  • Inbound
Core Features
  • Self-Service
  • Web Callback
  • Queued Call Back
  • Mobile Agent
  • Agent Desktop
  • SMS
  • Social Media Integrations
  • Unified Communications (Voice, Video, Chat, Email)
  • IP Fax
  • Chat/IM
Omni-Channel Routing
  • Predictive Dialer
  • Interactive Voice Response (IVR)
  • ACD (Automatic Call Distribution)
Automations and AI
  • Restful APIs
  • Click-to-Call
  • Data-Driven Routing
  • Omni-Channel Routing
  • Skills-Based Routing
  • AI-Driven Routing
Workforce Optimization
  • Customer Relationship Management (CRM)
  • Quality Management
  • Agent Management
  • Barge, Monitor, Whisper
  • Customized Workflows
Mitel Features Details

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