Top West Telecom Features

What are the Best West Telecom Features?

West Telecom offers a comprehensive suite of features to enhance business communication capabilities. Here are some key features:

Cloud PBX and IP PBX solutions
IVR, voicemail, call forwarding, call waiting, call flip, and call hold
Call log reports and analytics
Call monitoring, scoring, and summaries
Call recording and storage
Role-based access control
Integration with popular software platforms

West Telecom's features can be customized to meet the unique needs of any organization, offering improved communication, productivity, and customer service.

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Vanity Numbers
Softphone
IP PBX
SIP Trunking
Direct Inward Dialing (DID)
Direct Inward Dialing (DID) Numbers

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Flip
Voicemail
Automatic Call Distribution (ACD)
Presence Settings
IVR
Number Porting
Number Masking
Number Black/White List

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Time of Day Routing
Omnichannel Routing
Voicemail Routing
Last Agent Routing
Mood/Sentiment Routing

Reporting & Analytics

Call Log Reports
Call Analytics
Call Monitoring
Call Scoring
Call Summary

Recording

Call Recording

Supported Channels

Voice
SMS
MMS

Chat/IM Management

Group Chat
Private Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Customizable Items

Custom Reports

Contact Management

Contact Database

Third-Party Integrations

Salesforce
Google Cloud
Azure

Microsoft 365

Microsoft Teams

Cisco

Webex

Systems/Administrative

Storage
Directory Management

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Disaster Recovery

Inbuilt Failover

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Research & Articles

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