3CLogic

3CLogic

8 reviews

WH Score

8.0

Top 3CLogic Features

What are the Best 3CLogic Features?

Phone System Features

Inbound Calling
Outbound Calling
Softphone

Call Management & Administration

Call Back
Automatic Call Distribution (ACD)
IVR
Screenpops
Progressive Dialing

Call Routing Types

Skills-Based Routing
Event-Driven Routing

Customer Relationship Management (CRM) Features

Customer Profiling

Lead Management

Lead Generation

Reporting & Analytics

Call Log Reports
Performance Evaluations
Quality Monitoring
Supervisor Reports

Recording

Screen Recording

Chat/IM Management

Chatbots

Language & Speech

Speech-to-Text

Customizable Items

Custom Workflows
Custom Reports

Collaboration Tools

Notes

Governance, Risk, & Compliance (GRC)

Quality Management

Integration Options

Computer Telephony Integration (CTI)

Third-Party Integrations

SugarCRM
SAP
ServiceNow
Dynamics 365

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Research & Articles

Best WH Scored 3CLogic Alternatives

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