Top Verizon VoIP Features

What are the Best Verizon VoIP Features?

With over 40 call management and administration features included, some key features of Verizon VoIP Business Digital Voice include:

Unlimited local calling,
Call forwarding,
Call history,
Auto attendant,
Ring/hunt groups,
Call barge/listen-in,
Busy lamp fields,
Google Chrome dialer,
Visual voicemail.

An administrator portal and feature access codes further empower users to customize which features they would like to enable/disable, thereby making Verizon VoIP a self-service solution that's ideal for smaller businesses.

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
Toll-Free Numbers
Softphone
IP Fax
PBX
Paging

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Flip
Click-to-Call
Voicemail
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Shared Lines
Ring Groups
IVR
Auto Attendant
Find Me/Follow Me
Announcements
Speed Dialing
Number Porting
Number Black/White List
Music on Hold

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Time of Day Routing
Omnichannel Routing

Reporting & Analytics

Call Log Reports
Call Analytics
Call Monitoring

Recording

Call Recording

Supported Channels

Voice
Chat/IM
SMS
MMS
Social Media

Chat/IM Management

Group Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Customizable Items

Custom Greetings

Contact Management

Contact Database

Supported Devices/Hardware

Business Phones

Third-Party Integrations

Salesforce

Microsoft 365

Microsoft Outlook

Systems/Administrative

Directory Management
Agent Console
Agent Management
Administrator Console
Administrator Management
Centralized Console

After-Sales Service

Phone Support
Email Support
Chat Support
Forum
Training/Tutorial
Product Guide/Manual

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