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WestIP - Phone Systems

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

When you are tired of turning to several different carriers for the communication devices used to conduct your daily operations? Then turn to West IP Communications! Get solutions to voice services, collaboration services, networking services, contact center services, managed security services, management tools, and unified messaging services all in one location. You can count on West IP Communications to deliver top of the line services. They offer Unified Communications (all forms of call and multimedia/cross media messaging management functions), Next Generation Networking (Cloud based services and applications that span across distributed environments), Hosted VoIP Service (Voice over internet protocol), SIP Trunking Services (Session Initiated protocols initiated by internet telephony service providers that includes VoIP). Additional services include Contact Center (utilizing multimedia queuing, voice, chat, hunt rooms, auto attendance, and geographic based routing, real time stats, alerts and monitoring, secure chats, and a hosted CRM integration).

The perfect time to discuss your vision for your business’s telecommunication services is right before your existing contract is about to expire. Is your company involved in a merger or acquisition? Has your standard equipment run its course and hit the End of Life status with vendors no longer supporting outdated hardware? Has your service provider contract expired and are you now getting over charged for standard services? Are you looking for a telecommunications company who has already developed a partnership with Cisco and Microsoft programs? Have you outgrown your current equipment and need a company that provides failover services preventing system down times?

If you can relate to anything in the prior paragraph, look into West IP Communications and learn how they provide a managed network, not a managed router. Get connected with the best carrier options while maintaining one vendor or point of contact. They offer a complete network design, configuration, installation, management and maintenance. Let West IPC manage your day-to-day network while you manage your business goals.   

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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