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Vonage - Phone Systems

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  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Vonage Business simplifies communication techniques by reducing onsite hardware with a cloud based, hosted PBX system. Get a web based user portal, multiple calls per extension, and quick reliable service – accessible from your office or while you’re on the go. Have access to more than 40 helpful features, including mobile applications, desktop plugins, voicemail to email and more. Service with 40+ business-boosting features starts at $39.99 per line per month.  (Multi-line discounts may apply.)  As your business grows, adding lines is as simple as the click of a button.

Vonage for Business’ standard features include an admin portal for account managers where employee systems are set up online. Busy lamp field shows in use phones and allows speed dialing, call announce, call block, and 3 way conference calling.  You can utilize features like call continuity (even in the event of a power outage or internet outage), call forwarding, call hold, call park (place a caller on hold until a representative can answer), call logs (by extension or account), call pass (transfer cell calls to the phone desk), call screening, and call transfer options. Know who is calling with caller ID, forward calls to your cell with VoIP web services. You can also click to dial, dashboard (within cloud services shows real time status of all extensions), directory features, do not disturb (direct to voicemail), follow me features (forwarded to multiple designations that ring in sequence), and much more not mentioned here. Add on features are also available, from call monitoring programs to voicemail transcription services. Get added desktop features such as SugarCRM or QuickBooks while employees utilize free desktop services such as Microsoft Outlook, Web Launcher, Google search, and Bing search engines. Utilize free desktop applications that shows real time customer information, IPhone and Android integration as well as softphone applications over the internet.          

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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