VirtualPBX - logo

VirtualPBX Phone Systems Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

Virtual PBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. Virtual PBX’s offer is tailored to small businesses and home-based clients. Virtual PBX plans are available at flat fee or usage-based monthly rates.

Media

Details

Virtual PBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. Virtual PBX’s offer is tailored to small businesses and home-based clients. Virtual PBX plans are available at flat fee or usage-based monthly rates.

Key Features

Virtual PBX includes standard features such as virtual fax, voicemail, messaging, and auto-attendant, customizable answering and messaging, queuing and call routing, caller ID, call screening, and call blocking, conferencing and real-time monitoring, recording, storage, and backup

Highest uptime in the industry: Virtual PBX is recognized for its reliable, consistent service. Its platform is robust, with numerous backup systems in place and failsafe for power outages, to ensure continuity of service time. Their disaster recovery service offers data backup and redundant routing mechanisms so that if one part of the system fails, calls are handled by a part of the backup system. Virtual PBX advertises the least downtime of any hosted phone service

Virtual PBX was one of the first to present Automatic Call Distribution (ACD) queuing. This features routes calls automatically to the right person or department, based on their skills, location or other criteria. Unanswered calls can be routed to partners as specified by the company.

Virtual PBX takes customers’ data very seriously:  their own equipment is housed in a maximum security facility and data storage complies with national-security level protocols.

Virtual PBX’s packages are flexible and accessible to companies of all sizes. Virtual PBX offers a free 30-day trial, no setup fee, no cancellation fee. Flat-rate plans are based on the number of users, usage-based plans are based on the time included in the package. Two lines are included in the package, each additional line must be purchased.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

Small Business, Big Benefits: 5 Cos...

Who says that the most sophisticated phone systems are only for corporate giants? Here are some of our top picks that are formulated for smaller businesses just like yours.

5G is Coming: What Does This Innova...

5G is almost here! What changes can we expect in our digitally driven worlds, with the introduction of lightning fast internet connectivity? We spill the beans here.

3 Advantages of Telecommuting - fo...

Telecommuting isn't just a treat for your employees, but a significant cost advantage for your business too! Here are 3 good ways as to how.

Top 5 Must-Have Phone System Featur...

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP) is the list of features you’ll get to choose from. If you’re new to...

Q&A: A Number You Can Trust

Q: When I call a customer, they see my VoIP phone number in their caller I.D., and I would rather it showed my business number that I've had for 25 years. I have a lot of repeat customers who h...

Q&A: Best Low-Cost Internet Telepho...

Q: I'm a small business owner, and I need low-cost internet telephones for my employees. What are the best options available? A: Thanks so much for your question! I am sure many o...

5 Standard Features Any VoIP System...

5 Standard Features every business phone should have

Top Voip Features Your Business Nee...

This article provides a detailed checklist of business phone system features for companies of all sizes to ensure you get the most of your business VoIP.

Cisco vs. Avaya for Small Business

When choosing a Unified Communications (UC) solution for small and medium sized business, the choice often comes down to a few industry leaders. Cisco and Avaya, both recognized leaders in the Voic...

Are Phone System Reviews Overwhelmi...

Are you feeling overwhelmed by all of the phone system reviews on the internet? Do you lack the time to read the phone system reviews you need? We can help! Our Phone System Comparison Chart guides yo...

VoIP and PRI: What's the Difference...

Since the inception of VoIP technology has spread from high-tech geeks to your home and business computers. This cheap alternative to landline-based communications makes it possible to send a voice...