VirtualPBX

By VirtualPBX.com, Inc

Wheelhouse Score
2.95/5
Above Average
Rating
4.94/5
Excellent
Features
1.32/5
Average
Pricing
Lower-Cost

Virtual PBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. Virtual PBX’s offer is tailored to ...

Overview

Virtual PBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. Virtual PBX’s offer is tailored to small businesses and home-based clients. Virtual PBX plans are available at flat fee or usage-based monthly rates.

Key Features

Virtual PBX includes standard features such as virtual fax, voicemail, messaging, and auto-attendant, customizable answering and messaging, queuing and call routing, caller ID, call screening, and call blocking, conferencing and real-time monitoring, recording, storage, and backup

Highest uptime in the industry: Virtual PBX is recognized for its reliable, consistent service. Its platform is robust, with numerous backup systems in place and failsafe for power outages, to ensure continuity of service time. Their disaster recovery service offers data backup and redundant routing mechanisms so that if one part of the system fails, calls are handled by a part of the backup system. Virtual PBX advertises the least downtime of any hosted phone service

Virtual PBX was one of the first to present Automatic Call Distribution (ACD) queuing. This features routes calls automatically to the right person or department, based on their skills, location or other criteria. Unanswered calls can be routed to partners as specified by the company.

Virtual PBX takes customers’ data very seriously: their own equipment is housed in a maximum security facility and data storage complies with national-security level protocols.

Virtual PBX’s packages are flexible and accessible to companies of all sizes. Virtual PBX offers a free 30-day trial, no setup fee, no cancellation fee. Flat-rate plans are based on the number of users, usage-based plans are based on the time included in the package. Two lines are included in the package, each additional line must be purchased.

Packages

Flex

  • Core VoIP Features
    • Softphones
    • Auto-Attendant
    • Unlimited Local Minutes
    • Business Phones - 1/User
    • Toll-Free Minutes
    • Virtual Phone Number
    • Caller ID
    • Voicemail Transcription
    • SMS
  • Call Management and Administration Features
    • Ring Groups
    • Call Recording
  • Integrations
    • Zapier
    • Web Hooks
  • Team Collaboration Features
    • Audio Conferencing
    • Video Conferencing
  • Contact Center Features

Essentials

  • Core VoIP Features
    • Softphones
    • Auto-Attendant
    • VoIP Fax
    • Unlimited Local Minutes
    • Business Phones - 1/User
    • Storage
    • Toll-Free Minutes
    • Virtual Phone Number
    • Caller ID
    • Voicemail Transcription
    • Multiple Auto-Attendants
  • Call Management and Administration Features
    • Ring Groups
    • Call Recording
    • Advanced Call Analytics
  • Integrations
    • Zapier
    • Web Hooks
  • Team Collaboration Features
    • Audio Conferencing
  • Contact Center Features
    • ACD Queues

Advanced

  • Core VoIP Features
    • Softphones
    • Auto-Attendant
    • VoIP Fax
    • Unlimited Local Minutes
    • Business Phones - 1/User
    • Storage
    • Toll-Free Minutes
    • Virtual Phone Number
    • Multiple Auto-Attendants
    • SMS
  • Call Management and Administration Features
    • Ring Groups
    • Call Recording
    • Advanced Call Analytics
  • Integrations
    • Zapier
    • Web Hooks
    • Salesforce
    • AWS
    • APIs
  • Team Collaboration Features
    • Audio Conferencing
    • Video Conferencing
  • Contact Center Features
  • After-Sales Service
    • Priority Support
  • Reporting & Analytics
    • Real-Time Analytics

Enterprise

  • Core VoIP Features
    • Softphones
    • Auto-Attendant
    • VoIP Fax
    • Unlimited Local Minutes
    • Business Phones - 1/User
    • Storage
    • Toll-Free Minutes
    • Virtual Phone Number
    • Multiple Auto-Attendants
    • SMS
  • Call Management and Administration Features
    • Ring Groups
    • Call Recording
    • Advanced Call Analytics
  • Integrations
    • Zapier
    • Web Hooks
    • Salesforce
    • AWS
    • APIs
    • CRM
  • Team Collaboration Features
    • Audio Conferencing
    • Video Conferencing
  • Contact Center Features
  • After-Sales Service
    • Priority Support
  • Reporting & Analytics
    • Real-Time Analytics

300

  • Core VoIP Features
    • Toll-Free Minutes
    • Virtual Phone Number
    • Auto-Attendant
    • VoIP Fax
    • Local Minutes
  • Call Management and Administration Features
    • Ring Groups
  • Integrations
    • Zapier
  • Team Collaboration Features
    • Audio Conferencing

500

  • Core VoIP Features
    • Toll-Free Minutes
    • Virtual Phone Number
    • Auto-Attendant
    • VoIP Fax
    • Local Minutes
  • Call Management and Administration Features
    • Ring Groups
  • Integrations
    • Zapier
  • Team Collaboration Features
    • Audio Conferencing

Media

Pricing

Request a custom quote for your business

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