Unify: Atos Collaboration Solutions -logo

Unify: Atos Collaboration Solutions - Phone Systems

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  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Unify is a global company offering cutting-edge communications software and services to business of all sizes. Unify synchronizes technologies to create engaging user experiences and a consolidated communications environment that helps businesses to operate seamlessly. The solution aims at helping employees to become more mobile and collaborate better. Enterprises leveraging Unify solutions show remarkable increases in productivity and performance. The solution comes with user-friendly features that let users move across different communication devices, select devices of choice and so on.

The solution has been designed to meet the needs of small and medium enterprises. Unify’s OpenScape Business is a single-stop communications solution, delivering unified communications features such as voice and conference services, web collaboration, mobility, voicemail, messaging and many more.

Solution Features

  • Greater Collaboration and Productivity:  With Unify, businesses need not worry about maintenance, upgrades and support. The company provides quality services for both IP-based and hybrid environments. The solution is highly flexible and can support growing companies with an upper limit of 500 users, and can be networked up to 2000 users. Some of its key features include UC voice, conferencing, contact center, mobility, messaging and presence management.
  • Security and Reliability: Unify is highly secure and robust. Unify leverages Siemens’ expertise and has been an IT security specialist for decades. Solutions are constantly tested against new security threats.
  • Device Compatibility: The solution can be utilized across devices – PC, Mac desktops, smartphones, tablets and OpenStage phones. It integrates with Microsoft Outlook for ease of access. Additional features are available for contact center agents, managers and receptionists.
  • Converged Communications: Opting for Unify does not mean that the existing legacy phone systems become useless. The solution bridges the gap between older phone systems and Internet-based communications, ensuring that initial investments are not wasted. This might be important for cash-strapped small and medium businesses.

With the Unify solution it is possible to seamlessly synchronize voice, video and web conferencing, messaging and chat across all your devices.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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