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ShoreTel

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When ShoreTel says they offer customers diverse phone systems, what they really mean is that they can help customers transform business communications into a modernized format. If you are moving and expanding, ShoreTel has a suite of solutions that will help your business go mobile. If you want to update they can help you modernize your system with a replacement system that cuts costs and ensures that communication lines continue evenly throughout the business operation. If your business has a data center, yet you want to integrate improved applications into your business phone systems, than ShoreTel has a complete package just for your specific demands.

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When ShoreTel says they offer customers diverse phone systems, what they really mean is that they can help customers transform business communications into a modernized format. If you are moving and expanding, ShoreTel has a suite of solutions that will help your business go mobile. If you want to update they can help you modernize your system with a replacement system that cuts costs and ensures that communication lines continue evenly throughout the business operation. If your business has a data center, yet you want to integrate improved applications into your business phone systems, than ShoreTel has a complete package just for your specific demands.

ShoreTel PBX (private branch exchange) Business Phone Systems and UC (Unified Communications) Solutions has bundled programs into three basic platforms based on a business’s functionality requirements. ShoreTel offers Cloud based systems, Onsite Phone systems, and Hybrid Phone systems, which is a combination package that includes select features from both Cloud and Onsite packages based on individual customer needs. No matter which solution you choose, you can opt for essential, standard, and advanced features in each sector of service, then add additional services such as utilizing internet faxing services or adding a multi-modal contact center.

When you choose the Cloud based programs you will get over a hundred different features that include automated attendant features, call coverage features, voicemail and messaging features, conferencing and collaboration features, administration features, portal management features, calling features, third party integration options, mobility features, phone book and directory features, as well as security and encryption features.  Onsight phone systems offers over a hundred features catering to on sight services such as IP phones and analog lines with a variety of trunk interfacing abilities. With ShoreTel’s Hybrid services, business can combine different service levels while maintaining government regulatory requirements. Contact ShoreTel today and get a complete phone system.       

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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