Sharpen  - logo

Sharpen Phone Systems Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with  99.999 percent uptime guarantee.

Media

Details

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with  99.999 percent uptime guarantee.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

3 Advantages of Telecommuting - fo...

Telecommuting isn't just a treat for your employees, but a significant cost advantage for your business too! Here are 3 good ways as to how.

Top 5 Must-Have Phone System Featur...

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP) is the list of features you’ll get to choose from. If you’re new to...

Q&A: A Number You Can Trust

Q: When I call a customer, they see my VoIP phone number in their caller I.D., and I would rather it showed my business number that I've had for 25 years. I have a lot of repeat customers who h...

Q&A: Best Low-Cost Internet Telepho...

Q: I'm a small business owner, and I need low-cost internet telephones for my employees. What are the best options available? A: Thanks so much for your question! I am sure many o...

5 Standard Features Any VoIP System...

5 Standard Features every business phone should have

Top Voip Features Your Business Nee...

This article provides a detailed checklist of business phone system features for companies of all sizes to ensure you get the most of your business VoIP.

Cisco vs. Avaya for Small Business

When choosing a Unified Communications (UC) solution for small and medium sized business, the choice often comes down to a few industry leaders. Cisco and Avaya, both recognized leaders in the Voic...

Are Phone System Reviews Overwhelmi...

Are you feeling overwhelmed by all of the phone system reviews on the internet? Do you lack the time to read the phone system reviews you need? We can help! Our Phone System Comparison Chart guides yo...

VoIP and PRI: What's the Difference...

Since the inception of VoIP technology has spread from high-tech geeks to your home and business computers. This cheap alternative to landline-based communications makes it possible to send a voice...

Infographic: What is VoIP?

VoIP is an acronym for Voice over Internet Protocol, a method of making calls via Internet Protocol (IP) networks. VoIP is also known as Internet telephony, IP telephony, or broadband telephony.

5 Features You Might Need with Conf...

Today conference calling is available to businesses of all sizes. Whether used by a corporate manager with 500 active users or a freelancer needing an occasional conference call, Here are 5 tools that...