RingEX is a leading provider of unified communications solutions that goes beyond basic voice capabilities. Offering omnichannel support that includes messaging and video, RingEX packs a powerful set of tools into one centralized platform.
Apart from efficient call administration such as call routing, IVR and voicemail, RingEX caters to advanced workflow automation, call monitoring and even multi-site phone systems management for maintaining smooth communication between businesses and the customers they serve.
Whether it's for managing calls, hosting virtual meetings, or to simply facilitate internal collaboration amongst teams, RingEX empowers businesses with a unified communications solution that is efficient yet highly adaptive at the same time.
The support and sales staff have proven to be excellent collaborators throughout this journey. The product not only works reliably but surpasses expectations, making it a standout choice for someone more accustomed to an analog environment. As an analog enthusiast in a digital world, the overall experience has been nothing short of delightful.
While using RingCentral for a few years, the persistent issues and a lack of effective customer service support prompted our decision to switch to another service. Our dissatisfaction primarily stemmed from the RingCentral support team. Despite reaching out consistently, we faced continual frustrations with the team's response, often being told our issues were being "escalated to the next tier of support."
The Average Wheelhouse score for the Phone Systems category is 8.2
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