onSIP-logo

onSIP - Phone Systems

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Media

Details

OnSIP is a cloud-based phone solution focusing on user experience and efficiency. OnSIP offers more than 50 system features, hundreds of options for configuration and the flexibility to use any SIP phone.  OnSIP ensures service reliability by using redundant servers, Tier 1 Internet connections, routers and established carriers for its VoIP services. The OnSIP platform is divided geographically into two well-known data centers in New York and Los Angeles. Calls are also routed to avoid carrier hops and to provide high-quality service to customers. OnSIP customer support is excellent and it has a customer satisfaction rating of 98%.

Solution Features

The solution offers 50+ features to help businesses address various activities such as webmail, voicemail, call recording, conferencing and many more.

  • Integration: OnSIP helps businesses to work smarter by integrating their solutions with existing platforms such as Zendesk, Salesforce and Highrise. This helps to improve business productivity and efficiency.
  • Performance Monitoring: Using the OnSIP Smart Queue Dashboard, managers and supervisors can view call logs, monitor queues, generate reports on different metrics, etc. This helps in making informed decisions on the team and their performance.
  • Click to Call: With OnSIP’s InstaCall, website visitors can call a sales line through a video call app without having to download any application.
  • Basic Features: Even the basic features of OnSIP are very extensive and include auto attendants, dial-by-name directory, inbound bridge, ACD queues, voicemail to email, international dialing, personal ring strategy, connect anywhere facility and many others.
  • Call Center Features: OnSIP offers features directed at making call center operations easier, such as smart queue dashboard, smart queue call recording, Zendesk and Google Analytics integration, Instaphone for SalesForce.com, simple call hold integration, and OnSIP assistant for Google Chrome.
  • Greater Collaboration: OnSIP features such as Unified Communications, personal call links, Outlook integration, extension dialing from anywhere, Instaphone browser phone, etc. help to improve employee collaboration.

OnSIP is easy to use and comes with some excellent features that help to manage phone systems more easily. It has an intuitive admin portal, which makes provisioning easy. All call details are recorded, and the dashboard for viewing the various reports is user friendly.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

8 VoIP Tools that Benefit Mid-Sized Companies

Business adoption of VoIP solutions is growing quickly, making VoIP the new standard in business phone communications...

Enterprise Phone Systems: VoIP Vs. IP-PBX

An enterprise company has complex communication needs, and when you’re looking for a solution to power all your...

7 Ways VoIP Helps Small Businesses Grow

VoIP phone technology is now the most popular business communication system, particularly for small businesses who ca...

How Does VoIP Impact Your Daily Business Workflow?

To support your teams, you must have a communication system in place that meets all your business needs and seamlessl...

5 Things to Know About Making the Switch to VoIP in 2019

Business communication is paramount to your company’s success, no matter your size or industry. You should alwa...

Call Center Favorites: Phone Systems Most Used in Call Centers

Phone Systems software is indispensable for any call center! Which solutions rule this space?

What Does AI Mean for VoIP in 2019?

AI's high rate of penetration into every facet of technology is common nowadays. Likewise, how is it affecting the future of VoIP?

Small Business, Big Benefits: 5 Cost-Effective (But Feature-Loaded) VoIP Solutions for SMBs on a Budget

Who says that the most sophisticated phone systems are only for corporate giants? Here are some of our top picks that are formulated for smaller businesses just like yours.

5G is Coming: What Does This Innovation Mean for VoIP?

5G is almost here! What changes can we expect in our digitally driven worlds, with the introduction of lightning fast internet connectivity? We spill the beans here.

3 Advantages of Telecommuting - for businesses and employees

Telecommuting isn't just a treat for your employees, but a significant cost advantage for your business too! Here are 3 good ways as to how.

Top 5 Must-Have Phone System Features

One of the best things about making the switch from a traditional phone system to Voice over Internet Protocol (VoIP)...

How to install a VoIP

Follow these simple steps to install your VoIP system today!
Loading Reviews..