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Mitel - Phone Systems

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Is your business outgrowing your ability to manage multiple communications across multiple channels? Do you need help with easing the burden of maintaining different office phone systems? If you combined all of your communication techniques into one package, what would it include? Mitel offers its customers a complete package of small business phone systems offerings, allowing you and your business associates the ability to work from anywhere on any device while maintaining hardware and upgrades behind the scenes. Utilize the Cloud, add tools of the trade to improve customer experiences, and give employees empowerment through mobile devices where they can access multimedia channels.

Mitel can help you provide higher service levels by offering SIP, digital, wireless, Cloud, Hosted PBX, IP, Mobile, and Unified technologies along with a large assortment of services such as a contact center and collaboration tools. What does this mean for you the business owner? You can select a business phone system based on your business needs!

You can choose Mitel’s on premises or Cloud based data centers. Enjoy collaboration tools such as voice, video calling, web presentation, web collaboration, audio, web and video conferencing services. Utilize business phones ranging from digital to IP (internet telephony) for all business sizes. Take advantage of Mitel’s mobile applications and tools of the trade so you can use desk or mobile phones with email, instant messaging, voicemail, audio, video, and web conferencing capabilities. Streamline business interactions while using the Mitel contact center and connect with real time reporting. Keep up to date information from multiple locations and remote agents as you enjoy a central location where you can obtain reports, forecast, and productive tools of the trade. When you utilize Mitel’s products and services, you can deliver quality to customers around the globe via any channel or device, any time of the day.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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