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Mitel - Phone Systems

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Details

Mitel’s cloud business phone and collaboration solution, MiCloud Connect, is ideal for businesses who desire an all-in-one, easy-to-use VoIP solution. It’s easy to implement, use, manage and evolve making it ideal for growing businesses who need quick implementation, replication across locations, and simple management that doesn’t require a telecom background.

By combining an intuitive user experience and flexible service plans with Google Cloud’s proven availability you get the perfect combination of ease and reliability. On top of that, Mitel is committed to making it effortless every step of the way, so you can feel confident knowing your experience with Mitel will be as good as our software. Here's a sneak peek of what you can expect:

 

STREAMLINED ACTIVATION

From sales to activation to account management Mitel makes sure all teams are aligned, and you have access to knowledgeable experts to provide clear expectations and timelines for a smooth transition. The first impression is often the most important one; that’s why Mitel only brings on experienced, top-notch technicians to support our customers.

 

INTUITIVE USER EXPERIENCE

Purpose-built by Mitel, MiCloud Connect’s modern, intuitive UI delivers a seamless user experience across devices and endpoints. Our business VoIP plans come with robust, enterprise-grade collaboration tools so you don’t have to pay for multiple solutions. For administrators, Mitel phones are easy to provision, and the self-service admin portal makes user management hassle-free. Users will benefit from a complete business phone and collaboration solution with call control, screen sharing, video and audio conferencing, IM, team collaboration, task management, business SMS, contact center and native integrations seamlessly, securely and reliably from both their desktop and mobile devices.

 

BUILT ON GOOGLE CLOUD FOR HIGH AVAILABILITY, DEPENDABILITY & COMPLIANCE

Having a reliable cloud solution is top of mind for everyone, which is why Mitel partnered with an industry leader, Google Cloud, to deliver the security, reliability and scalability you demand. Google Cloud Platform delivers low latency, high availability and compliance such as HIPAA and SOC 2 so all verticals, inclusive of healthcare and finance can benefit from this service. Google Cloud is the same robust engine that powers 3 billion searches and 4 billion YouTube videos a day.

 

ABILITY TO EVOLVE

What you buy today, is not what you are stuck with tomorrow. Mitel provides monthly release enhancements so we’re constantly adding value without adding costs. MiCloud Connect’s flexible service plans ensure you never over pay for features you don’t use, making it easy to budget, grow and adjust as business demands change. Service plans and user permissions can be changed on-demand, directly from the admin portal without having to contact support.

 

CUSTOMER SUCCESS & SUPPORT

The last thing you want to do is spend your day on hold. Mitel offers a variety of tools and solutions to get support and answers quickly. MiCloud Connect’s knowledge base delivers online and mobile self-service tools, such as support articles with search functionality, a trust site so you are always in the loop of how our network is performing, and live chat for a quick and efficient way to resolve issues and get updates. On top of that, you will get a dedicated customer success manager who will serve as your go-to person for complex questions and strategy ideas.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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