Mitel-logo

Mitel - Phone Systems

(21)
  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Media

Details

Mitel’s cloud business phone and collaboration solution, MiCloud Connect, is ideal for businesses who desire an all-in-one, easy-to-use VoIP solution. It’s easy to implement, use, manage and evolve making it ideal for growing businesses who need quick implementation, replication across locations, and simple management that doesn’t require a telecom background.

By combining an intuitive user experience and flexible service plans with Google Cloud’s proven availability you get the perfect combination of ease and reliability. On top of that, Mitel is committed to making it effortless every step of the way, so you can feel confident knowing your experience with Mitel will be as good as our software. Here's a sneak peek of what you can expect:

 

STREAMLINED ACTIVATION

From sales to activation to account management Mitel makes sure all teams are aligned, and you have access to knowledgeable experts to provide clear expectations and timelines for a smooth transition. The first impression is often the most important one; that’s why Mitel only brings on experienced, top-notch technicians to support our customers.

 

INTUITIVE USER EXPERIENCE

Purpose-built by Mitel, MiCloud Connect’s modern, intuitive UI delivers a seamless user experience across devices and endpoints. Our business VoIP plans come with robust, enterprise-grade collaboration tools so you don’t have to pay for multiple solutions. For administrators, Mitel phones are easy to provision, and the self-service admin portal makes user management hassle-free. Users will benefit from a complete business phone and collaboration solution with call control, screen sharing, video and audio conferencing, IM, team collaboration, task management, business SMS, contact center and native integrations seamlessly, securely and reliably from both their desktop and mobile devices.

 

BUILT ON GOOGLE CLOUD FOR HIGH AVAILABILITY, DEPENDABILITY & COMPLIANCE

Having a reliable cloud solution is top of mind for everyone, which is why Mitel partnered with an industry leader, Google Cloud, to deliver the security, reliability and scalability you demand. Google Cloud Platform delivers low latency, high availability and compliance such as HIPAA and SOC 2 so all verticals, inclusive of healthcare and finance can benefit from this service. Google Cloud is the same robust engine that powers 3 billion searches and 4 billion YouTube videos a day.

 

ABILITY TO EVOLVE

What you buy today, is not what you are stuck with tomorrow. Mitel provides monthly release enhancements so we’re constantly adding value without adding costs. MiCloud Connect’s flexible service plans ensure you never over pay for features you don’t use, making it easy to budget, grow and adjust as business demands change. Service plans and user permissions can be changed on-demand, directly from the admin portal without having to contact support.

 

CUSTOMER SUCCESS & SUPPORT

The last thing you want to do is spend your day on hold. Mitel offers a variety of tools and solutions to get support and answers quickly. MiCloud Connect’s knowledge base delivers online and mobile self-service tools, such as support articles with search functionality, a trust site so you are always in the loop of how our network is performing, and live chat for a quick and efficient way to resolve issues and get updates. On top of that, you will get a dedicated customer success manager who will serve as your go-to person for complex questions and strategy ideas.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
  • Hybrid
Features
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • $-back Guarantee
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Types Offered
  • VoIP
  • PBX
  • Mobile VoIP
  • VoIP for Property Management (Add-On)
Installation Options
  • Self-Installation
  • Professional Installation
  • Instant Setup
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
  • Custom Prompts
  • Wallboard
  • Warm Transfer
  • ACD Queues (Standard - $19.99)
  • ACD Queues (Pro - $99.99)
  • Screen Pop
  • Video Calling
  • Outbound Call Limiting (Add-On)
  • Outbound Call Limiting
  • Calling Campaigns (Add-On)
Team Collaboration Features
  • Conference Calling
  • Messaging
  • Audio Conferencing
  • HD Video Conferencing
  • Unlimited Storage
  • Screen Sharing
  • Desktop Sharing
  • Document Sharing
  • Dial-In
  • Video Conferencing
  • E-Signatures
  • Audio Conferencing (Add-On)
  • On Net Conference Suite - Video Conferencing ($19.95)
  • Sayso Website Chat - Voice & Video Conferencing (Starter - $
  • On Net Conference Suite - Video Conferencing ($19.95 - $50.0
  • Chat/Instant Messaging
  • Video Calling
  • Audio Calling
Core VoIP Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
  • screen sharing
  • File Sharing
  • Custom Logo
  • Inbuilt Failover
  • Custom SMTP server
  • Custom FQDN
  • Session Border Controller
  • Codec Support
  • Bridge
  • VoIP Gateway
  • VPN (Virtual Private Network)
  • Speed Dial
  • Directory
  • SIP Trunking
  • E911
  • Device Status Alerts
  • Hot Desking
  • Intra-Site Dialing
  • Admin Portal
  • Multi-Site Management and Administration
  • Plug & Play
  • Auto-Attendant
  • Operator
  • Phone Rentals
  • Secure Voice
  • Paging
  • HD Voice
  • VoIP Fax
  • SMS
  • Voicemail-to-Email
  • Voicemail-to-Text
  • Visual Voicemail
  • Multi-Line Support
  • Import/Export Extensions via CSV
  • Extensions
  • Softphones
  • Unlimited Calling Plans
  • Toll-Free Minutes
  • International Toll-Free Numbers
  • Toll-Free Numbers
  • Business Phones
  • Mobile App
  • Sound Manager
  • One number
  • International extensions
  • Local DID
  • Dual Network Connection
  • Centralized Management and Administration
  • Standard Calling Plans
  • Extended Calling Area
  • Local Numbers
  • International Numbers
  • Ring Groups (limit 25)
  • Ring Groups (limit 3)
  • 18 Toll-Free Numbers
  • 12 Toll-Free Numbers
  • 6 Toll-Free Numbers
  • 2 Call Paths
  • 2 Phone Numbers
  • 3 Toll-Free Numbers
  • 2 Toll-Free Numbers
  • 1 Toll-Free Number
  • SMS (limit 20,000)
  • SMS (limit 10,000)
  • SMS (limit 5,000)
  • 5 Phone Numbers
  • 3 Phone Numbers
  • 1 Phone Number
  • Unlimited Extensions
  • 6 Extensions
  • 3 Extensions
  • Video Conferencing (limit 250 participants)
  • Video Conferencing (limit 100 participants)
  • Video Conferencing (limit 25 participants)
  • Audio Conferencing (limit 40 participants)
  • 20 Users
  • Desktop Sharing (limit 100 participants)
  • Desktop Sharing (limit 25 participants)
  • Desktop Sharing (limit 4 participants)
  • Video Conferencing (limit 24 participants)
  • Video Conferencing (limit 12 participants)
  • Video Conferencing (limit 8 participants)
  • Audio Conferencing (limit 100 participants)
  • Audio Conferencing (limit 25 participants)
  • Audio Conferencing (limit 8 participants)
  • Toll-Free Minutes (10,000)
  • Toll-Free Minutes (2,500)
  • Toll-Free Minutes (1,000)
  • Toll-Free Minutes (100)
  • Video Conferencing (limit 200 participants)
  • Video Conferencing (limit 100 participants)
  • Multi-Level Auto Attendant
  • Ring Groups (Unlimited)
  • 1 Local or Toll-Free Number
  • Unlimited Text Messages (SMS)
  • 3000 Text Messages (SMS)
  • 2000 Text Messages (SMS)
  • 500 Monthly Minutes
  • 300 Monthly Minutes
  • Premium Message/Music On Hold
  • Video Conferencing (1 Host)
  • Voicemail Transcription (Add-On)
  • Fax (Add-On)
  • New Number ($7.00/Number - One-Time Fee)
  • Virtual Phone Number ($2.00/Number)
  • E911 ($1.80/User)
  • Inbound Toll-Free (3.9¢ per minute)
  • International Calls (Variable Pricing)
  • Bridge ($1.95 + 0.5¢/min)
  • Polycom Phones - Business Phones (Included)
  • Busy Lamp Field (Included)
  • Voicemail-to-Email (Unlimited)
  • Voicemail (Unlimited)
  • Ring Groups (Unlimited)
  • Directory (Unlimited)
  • Call Park (Unlimited)
  • Auto-Attendant (Unlimited)
  • Paging (Unlimited)
  • Polycom Phones - Business Phones (Not Included)
  • Message/Music On Hold - Basic - ($19.95 to upgrade)
  • Busy Lamp Field - Not included ($19.95 to enable)
  • Voicemail + Voicemail-to-Email - 5 included ($2.00/each add’
  • Standard Calling Plans (2.9¢/min)
  • Ring Groups - 3 included ($14.95/each add’l)
  • Directory - 1 included ($9.95/each add’l)
  • Call Park - 0 included ($14.95/each add’l)
  • Auto-Attendant - 3 included ($19.95/each add’l)
  • Paging - 1 included ($4.95/each add’l)
  • Localized Caller ID
  • Multilingual
  • Switchboard
  • 2000 Monthly Minutes per User
  • One Inbound Number per User
  • Outbound Calls from 1p/minute
  • Inbound Numbers from $4.99/month
  • Toll-Free Minutes ($0.03/minute)
  • Remote IP Phones
  • 9 Message/Music On Hold Options
  • Shared Auto Attendant
  • 9 - 32 Auto Attendants
  • Allworx - Business Phones
  • Business Phones - 1/User
  • Unlimited Local Minutes
  • Storage
  • 10 Phone Numbers
  • 15 Phone Numbers
  • Yealink Phones - Business Phones (Not Included)
  • Yealink Phones - Business Phones (Included)
  • 2 Free Bridges
  • Unlimited Long Distance Minutes
  • 2 Phone Numbers (Additional: $1/Month)
  • Send to Voicemail
  • SNMP Monitoring
  • Toll-Free Minutes ($0.030/min for annual and $0.035/min for
  • Local Minutes ($0.026/min for annual and $0.030/min for mont
  • 5 users minimum
  • Toll-Free Minutes ($0.019/min)
  • Business Phone Rental
  • Inbuilt Failover (Add-On)
  • Endpoint Manager (Free for Sangoma Phones)
  • Endpoint Manager (Add-On)
  • Endpoint Manager
  • FTP Server
  • VPN Server
  • Support VPN
  • Update Management
  • UPS Management
  • DDNS
  • Bulk Import/Export
  • Data Import/Export
  • Sangoma - Business Phones
  • Wireless Headsets
  • Telecom Expansion Cards
  • Caller ID Management
  • Caller ID Management (Add-On)
  • Fax to E-mail
  • Cloud-Based Storage
  • Voicemail Management
  • Voicemail Alerts
  • Voicemail Blasting
  • SD-WAN
  • Add Phone Lines ($30/month per line)
  • Fiber Internet
  • Virtual DID
  • Long Distance Calls (Variable Pricing)
Call Management and Administration Features
  • Answering Rules
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
  • Interactive Dashboard
  • SLA Alerting
  • Live Chat
  • Click-to-Video Call
  • Click-to-Call
  • Archiving
  • Backup & Restore
  • Role-based Access Control
  • User Groups
  • Ring Groups
  • Busy Lamp Field
  • Overflow Call Queues
  • Call Queue
  • Call Takeover
  • Call Barge
  • Call Whisper
  • Call Monitor
  • Call Assign
  • Intercom
  • 3-Way Calling
  • Notifications
  • Shared Lines
  • Presence
  • Call Query
  • Call History
  • Intelligent Call Routing
  • Skill-Based Routing
  • Call Routing
  • Call Parking
  • Call Waiting
  • Do Not Disturb
  • Call Blocking
  • Call Logs
  • Call Flip
  • Call Hold
  • Caller ID
  • Call Transfers
  • Call Forwarding
  • Call Transcription
  • Call Recording
  • Call Back
  • Call catch
  • Voice Tagging
  • Bulk Number Porting
  • Selective Call Acceptance/Rejection
  • Speed Dial (100 Numbers)
  • 15-Way Calling
  • Privacy
  • Call Recording (Add-On)
  • Presence (Add-On)
  • Call Queue + Dashboard ($14.95/seat)
  • Local Number Porting ($15.00/Number - One-Time Fee)
  • Call Recording (Unlimited)
  • Call Recording - 1 included ($4.95/each add’l)
  • Desktop Alerts
  • Queue Alarm
  • Remote Call Control
  • Real-time Contact Sharing
  • 7 Presence Settings
  • SMS Alerts
  • 4 Role-Based Access Controls
  • Queue Call Back
  • Attach Status to Call Rules
  • Alerts
  • Call Pick-Up
  • Switchboard (Add-On)
  • Web Call Back
  • Web Call Back (Add-On)
  • Queue Call Back (Add-On)
  • Virtual Queueing System (Add-On)
  • ACD Queues (Add-On)
  • Call Popup
  • Call Flow
  • Appointment Scheduler Tool (Add-On)
  • Appointment Scheduler Tool
  • Feature Codes
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics 365
  • Zoho
  • Netsuite
  • Zendesk
  • Hilton
  • roomMaster
  • Oracle Hospitality
  • Sennheiser
  • KVM
  • Hyper-V
  • VMware
  • PostgreSQL
  • MySQL
  • Nutshell
  • MS SQL Server
  • MongoDB
  • Freshsales
  • EveryoneAPI
  • Datev
  • ConnectWise
  • Bitrix24
  • amoCRM
  • 1C
  • Hubspot
  • GroupMe
  • Freshdesk
  • Vtiger
  • Telegram
  • Lync
  • Skype
  • ServiceNow
  • PipeDrive
  • eAgent
  • Okta
  • Copper
  • Bullhorn
  • 1CRM
  • Slack
  • Webex
  • Smarsh
  • Canvas
  • AWS
  • OneDrive
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft Office 365
  • Microsoft Teams
  • Google Cloud
  • G Suite/ Google Drive
  • Box
  • Asana
  • JIRA
  • APIs
  • IBM Notes
  • Gtalk
  • Firefox
  • Internet Explorer
  • Microsoft Dynamics 365 (Add-On)
  • SugarCRM (Add-On)
  • IBM Notes (Add-On)
  • Netsuite (Add-On)
  • ZenDesk (Add-On)
  • Salesforce (Add-On)
  • Gtalk (Add-On)
  • Lync (Add-On)
  • Firefox (Add-On)
  • Internet Explorer (Add-On)
  • Microsoft Outlook (Add-On)
  • Google Chrome
  • Oracle Sales Cloud
  • Zapier
  • Web Hooks
  • Highrise
  • Google Maps
  • Zulu
  • Cisco CMR
  • Cisco Spark
  • Cisco Jabber
  • Avaya
  • Disaster Recovery - Cisco
Redundancy
  • Yes
  • No
Service Level Agreement
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Mobile friendly?
  • Yes
  • No
Price
  • 1 - Inexpensive
  • 2
  • 3 - Moderate
  • 4
  • 5 - Expensive
Features
  • 1 - Limited features
  • 2
  • 3 - Moderate
  • 4
  • 5 - Full featured

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

5 Best Tools for Minimizing Chaos While Doing Conference Calls at Home

In just the past few months, much has changed in the business realm and more employees than ever are now working from...

Cloud Software Must-Haves for SMBs

Cloud software solutions boast an array of small business benefits. But how do you know which solutions will have the...

VoIP vs. UCaaS

In the midst of a global pandemic, communication is more valuable than ever. With many businesses forced to transitio...

How the Cloud Protects Businesses in Times of Global Crisis

Cloud-based business software and systems offer many advantages, such as cost-savings, modern online features, and ov...

A Quick Move to the Cloud Could Save Your Business

In the wake of the COVID-19 pandemic impacting people and businesses worldwide, many companies are in a state of unce...

Mental Health Checklist for Businesses Living Through Coronavirus

Stress levels tend to rise during times of crisis, and you’re probably starting to feel the strain that the fea...

VoIP Security Tips

Growing business adoption of cloud-based software systems is driving the need for more enhanced and sophisticated sec...

5G Is Going Mainstream in 2020

5G has created a big buzz in the mobile and business communities over the past couple of years, leaning on the messag...

Business Communication Disruptors in 2020

Excellent communication is (and has always been) a critical component to establishing and growing a lucrative company...

The Changing Landscape of Business Communications

Like a grapevine supported by a stout tree, the growth of business relies heavily on the advancement of technology, w...

VoIP Tips and Upgrades for Your Busy Holiday Sales Season

If your business experiences a huge rise in sales during the holidays, then you know that thoroughly preparing for th...

8 VoIP Tools that Benefit Mid-Sized Companies

Business adoption of VoIP solutions is growing quickly, making VoIP the new standard in business phone communications...

Loading Reviews..