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IBM Sametime Phone Systems Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

IBM Sametime products bring real-time communication to the business community environment and provide a consistent user experience for instant messaging, online meetings, voice, video, and data connectivity.

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Details

IBM Sametime products bring real-time communication to the business community environment and provide a consistent user experience for instant messaging, online meetings, voice, video, and data connectivity.

With one click, you can contact the person behind given information, making it easier to match daily challenges. It allows you parallel to chat with multiple people at once and keep the conversation within the group.

The tool enables you to send formatted text, emoticons, images, files, and even a copy of any portion of your screen, accompanied by notes and sketches. Furthermore, users can share a screen or a selected application in real time, or call directly through Sametime, or start a video call.

IBM Sametime provides support for the following services:

  • Corporate instant messaging, online presence detectors and community collaboration enable immediate access to relevant information from a person within the corporate environment.
  • Online meetings (with high-quality audio and video connections), as well as document, application and screen sharing, are provided.
  • Support for Mobile Devices to be contacted anywhere, such as smartphones Tablet, PCs etc.
  • Easy to use user interface, with a flexible platform that helps to extend a unified communications environment and the integration of community communication processes and applications.
  • Community-wide range of communication services providing unified user experience.
  • Built-in integration with the IBM WebSphere Portal, IBM's Notes, IBM Connections, Microsoft Office, Microsoft Outlook and Microsoft SharePoint products, and other third-party business applications.

IBM Sametime simplifies and unifies business communications technology from voice and email communications and instant messaging to video and web conferencing. At the same time, Sametime can significantly reduce overall communication costs (up to 40%). All this is possible without having to change the existing telephony infrastructure, even when using different systems from multiple vendors.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Types Offered
  • VoIP
  • PBX
Installation Options
  • Self-Installation
  • Professional Installation
Contact Center Features
  • Hunt Groups
  • ACD Queues
  • Coaching Tools
  • Call Recording
  • IVR
  • Virtual Queueing System
  • Auto Attendant
Collaboration Features
  • Conference Calling
  • Instant Messaging
  • Webconferencing
Call Features
  • Find-Me/Follow-Me
  • Toll-Free Number
  • Virtual Phone Number
  • Voicemail
  • Fax
  • One-number Routing
  • Call Forwarding
  • Voicemail Transcription
  • Mobile Twinning
  • Busy Lamp Field (BLF) Monitoring
  • Do Not Disturb
  • Message/Music On Hold
  • Caller ID
  • Call Waiting
  • Caller ID Blocking
  • Call Transfers
  • Call Park
  • Group Intercom Paging
  • E-911
System / Management Features
  • SIP Trunking
  • User Interface / Account Manager
  • Softphone Software
  • Automatic Route Selection
  • Local Number Porting
  • DECT Mobility
  • Door Phone Entry Buzzer Integration
  • Directory Assistance Listing
  • Visual Call Reports
  • Online Account Management
  • Employee Scheduler Tool
  • Bandwidth and Call Detail Reports
  • Advanced Call Analytics
Integrations
  • Web Dialer
  • Outlook
  • Salesforce
  • ACT!
  • eAgent
  • SugarCRM
  • Microsoft Dynamics
  • Zoho
  • Netsuite
  • Zendesk
Redundancy
  • Yes
  • No
Service Level Agreement
  • Yes
  • No

Pricing

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