Fusion Connect

Fusion Connect

9 reviews

WH Score

8.5

Top Fusion Connect Features

What are the Best Fusion Connect Features?

Fusion Connect provides a comprehensive suite of features to streamline communication processes and elevate business customer service quality.

Voice, line extensions, and VoIP audio
CX analytics and engagement analytics
Receptionist console
Call log reports
Call monitoring
Call recording
Sentiment analysis
Administrator console
Centralized console
Directory management
Multi-factor authentication (MFA)
Integration with popular CRM solutions (Salesforce, SugarCRM, NetSuite, Zendesk)
AI and machine learning capabilities

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
Softphone
IP Fax
SIP Trunking

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Flip
Click-to-Call
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Presence Settings
Intercom
Ring Groups
Switchboard
IVR
Auto Attendant
Find Me/Follow Me
Speed Dialing
Number Black/White List
Music on Hold

Call Routing Types

Event-Driven Routing
Data-Driven Routing
Last Agent Routing

Reporting & Analytics

Call Log Reports
Dashboard
Quality Monitoring
CX Analytics
Sentiment Analysis
Engagement Analytics
Surveys/Questionnaires/Polls
Customer Satisfaction Rating (CSAT)
Call Monitoring

Recording

Call Recording
Screen Recording

Customer Relationship Management (CRM) Features

Customer Profiling

Supported Channels

Voice
Chat/IM
SMS
MMS

Chat/IM Management

Chatbots

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Collaboration Tools

Hot Desking
Virtual Assistant

Customizable Items

Custom Greetings
Custom Ringtones

Contact Management

Contact Database

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text
Transcriptions

Third-Party Integrations

Salesforce
SugarCRM
NetSuite
Zendesk
Slack
ServiceNow
Bullhorn
Dynamics 365

Systems/Administrative

Directory Management
Administrator Console
Administrator Management
Centralized Console
Update/Patch Management

Identity and Access Management (IAM)

Multi-Factor Authentication (MFA)

Cybersecurity Features

Encryption

After-Sales Service

Training/Tutorial
Customer Onboarding

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)

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Research & Articles

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